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Since playing Wonder ball rewards after each level it freezes and I have to exit & reload every time
Answers
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It freezes the game and I have to go out of game to get anywhere because you cant click out of it. Please fix as it is annoying.
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Hello @Sabrina-10 and welcome to Soda community
Sorry to hear that, let's try to find out what's going on ๐
What kind of wonderball message are you referring to? Would you be able to take a screenshot and post it here?
Which device do you use? Make and model please
What is your game ID number? HERE's how to find it on Soda app
Does the issue keep happening after troubleshooting steps? It's useful information that helps us understand the situation, thanks
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
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In case you need directions:
how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
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I am having the same issue. I am using a Windows 11 laptop and playing on Microsoft. I have tried logging out and logging in again with no change. I have attached 3 screenshots showing the sequence of screens that show. On the last screen, it won't allow you to X out of it; you have to close the application and go back in again.
I have no idea how to check for game updates.
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I am having the same issues. Been playing this game for years but I will be damned if I have to close out the game everytime those screen come up in order to play 'one more round'. I have Windows 10 on my tablet and have never had any issues playing before. I will definitely delete this game if I cannot enjoy playing it. Why not allow us to close this page so we can keep playing...put the game back the way it was please.
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Hello @candycrazycat @Janice54
thanks for sharing the pictures ๐ I'll forwading this issue to community manager, would you share your game ID numbers, please?
HERE's how to find it on Soda app
thanks
to check for Soda app updates, launch Microsoft Store, click on library and then "get updates"
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My Game ID is 4702512970
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Hi everyone,
I'm sorry you're having trouble closing the Weekly Challenge pop-up. We're working to fix this as soon as possible. In the meantime, as you have already done, try force closing the game or updating it. We have reported this to the developers on our team who are looking into fixing this but if you need further assistance, please contact our customer support team.
Thank you for your understanding.
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Any update on the fix?
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It is freezing when you pass a level at the new weekly contest since the prizes changed to wonderballs.Please help ๐ซ
Thankyou.
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