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Since playing Wonder ball rewards after each level it freezes and I have to exit & reload every time
Hello
The weekly race window gets stuck - I have to close the game and re-open it... What's happening?
Thank you,
katmirkabot
Same issue here
This is still ongoing since I last reported. Getting to the point of just uninstalling the game altogether. Having to close out the game every time I get to that challenge screen and start the game up again every time is so annoying. Your developer needs to get rid of this and work on something different that will actually let us gamers play the game. I am on level 3015, maybe not as high as some but I play every morning....well here lately I play one or two rounds of opening and closing the game, getting pretty tired of waiting for developers to fix.
Any update on the fix?
Actually, I haven't encountered that screen. So, it hasn't been freezing up and not allowing me to close it.
thanks @Nanna70 !
Is the freezing issue gone @candycrazycat ? Is the weekly contest screen able to close once you click on "X" button?
thanks
Thank you for fixing the problem!
Hi, Nanna70 here.
ID number 13316115125
Thankyou
Hello @Nanna70 and @Enelra5691
Would you kindly share your game ID number with us to help Soda develepers solve this issue?
This way they can look into your games and see what's going on
Click HERE for instructions on how to find your game ID number
thanks!
Welcome to Soda Community @Enelra5691
I am sorry you have this experience 😢 We had more reports from Windows players and the Studio is working on a fix. So far we don’t have an update yet.
When you guys updated the game, it now freezes on this screen:
I have to close the game and start over. I've even unistalled and reinstalled the program. This works fine on my tablet, but not my PC. I'm running Windows 10
Hi Nanna70,
I'm sorry to hear that you're experiencing freezing issues in Soda. Could you explain a bit more when this issue happens?
Please also make sure that your game is up to date to the latest version. If it still does not work, please send us your player ID (here's instructions on how to find it) and we can investigate further.
Good luck with the weekly contest! 🤞
Hello @Nanna70 and welcome to Soda community!
Soda developers are aware of this issue and are working on a solution 🙂
It is freezing when you pass a level at the new weekly contest since the prizes changed to wonderballs.Please help 😫
Thankyou.
Hi everyone,
I'm sorry you're having trouble closing the Weekly Challenge pop-up. We're working to fix this as soon as possible. In the meantime, as you have already done, try force closing the game or updating it. We have reported this to the developers on our team who are looking into fixing this but if you need further assistance, please contact our customer support team.
Thank you for your understanding.
My Game ID is 4702512970
Hello @candycrazycat @Janice54
thanks for sharing the pictures 🙂 I'll forwading this issue to community manager, would you share your game ID numbers, please?
HERE's how to find it on Soda app
to check for Soda app updates, launch Microsoft Store, click on library and then "get updates"
I am having the same issues. Been playing this game for years but I will be damned if I have to close out the game everytime those screen come up in order to play 'one more round'. I have Windows 10 on my tablet and have never had any issues playing before. I will definitely delete this game if I cannot enjoy playing it. Why not allow us to close this page so we can keep playing...put the game back the way it was please.
New here? Sign in or create an account to join the fun.
It freezes the game and I have to go out of game to get anywhere because you cant click out of it. Please fix as it is annoying.
Hello @Sabrina-10 and welcome to Soda community
Sorry to hear that, let's try to find out what's going on 🙂
What kind of wonderball message are you referring to? Would you be able to take a screenshot and post it here?
Which device do you use? Make and model please
What is your game ID number? HERE's how to find it on Soda app
Does the issue keep happening after troubleshooting steps? It's useful information that helps us understand the situation, thanks
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
In case you need directions:
how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
I am having the same issue. I am using a Windows 11 laptop and playing on Microsoft. I have tried logging out and logging in again with no change. I have attached 3 screenshots showing the sequence of screens that show. On the last screen, it won't allow you to X out of it; you have to close the application and go back in again.
I have no idea how to check for game updates.
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
