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Candy Crush Soda starts on wrong level every time I open it.
Level 1
Every time I open candy crush soda, it opens on the wrong level (1375) and I am now on level 1425, and I constantly have to scroll through to that level every time and I’m about to quit playing the game if it does not get resolved. I have rebooted my device I have deleted and reinstalled I have logged in and out of Facebook and nothing fixes the problem. I’m extremely frustrated. It is happening on both iPad and iPhone.
Best Answers
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Hey @RashidSaifi ,
Pinned to the top of the page and as a message you have "Main questions around Soda". There is a link to this article HERE that explains the issue you are describing.
I hope it helps! If not, just reach out again and we'll be happy to help!
Cheers,
Xarly -
Answers
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You need to play the level your picture is on and once passed, let the game move your picture on to the next level on it's own and see if that helps. You might have to close the game app and restart it so that the app opens on your current level.
Keep in mind that you will not receive the rewards from the gift box ( if you have this feature) once you're back on track as the game thinks it has been completed already, but I've added a sweet compensation as an apologies for the trouble caused.
Hope this does the trick
/QueenB
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This also happens to me. I got this same answer from King that you have, and it doesn't work. I still start many, many levels back and it takes me about a minute to scroll to my current level. It has been happening for MONTHSYou need to play the level your picture is on and once passed, let the game move your picture on to the next level on it's own and see if that helps. You might have to close the game app and restart it so that the app opens on your current level.
Keep in mind that you will not receive the rewards from the gift box ( if you have this feature) once you're back on track as the game thinks it has been completed already, but I've added a sweet compensation as an apologies for the trouble caused.
Hope this does the trick
/QueenB
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Confirmed good fix. Thank you!You need to play the level your picture is on and once passed, let the game move your picture on to the next level on it's own and see if that helps. You might have to close the game app and restart it so that the app opens on your current level.
Keep in mind that you will not receive the rewards from the gift box ( if you have this feature) once you're back on track as the game thinks it has been completed already, but I've added a sweet compensation as an apologies for the trouble caused.
Hope this does the trick
/QueenB
-
Hey @RashidSaifi ,
Pinned to the top of the page and as a message you have "Main questions around Soda". There is a link to this article HERE that explains the issue you are describing.
I hope it helps! If not, just reach out again and we'll be happy to help!
Cheers,
Xarly -
wrong label and no notification 
