Login issue

batmom888 · April 2023

I got a new ipad and cannot login. I logged out of the old ipad and now I cannot login into the old one now. I deleted the app and reinstalled the app. I restarted the ipads also. The message I get is "wrong email and password combination."

Pitty_Kitty · April 2023

Hello @batmom888 and welcome to Soda community

I suggest to contact King Player Support directly from Soda app and report you lost access to your King account and tried to reinstall the app but that did not help. they should be able to look into the problem and restore your credentials when they retrieve information from your device.

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics to ensure a better service: "account login questions/issues" and "I have account login issues". Explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

Let me know how it goes with Player support 🙂