I want to report an issue with level 2357

Lynn_Woodthorpe · June 2018

I have just played LEVEL 2357 twice. The first time it crashed after completing, after spending £6.99 on aids. I went back into it and it got to the end and started clearing up the remainder moves and it crashed again. I love this game but there have been many occasions when it crashes preventing me to continue. Please help!!!

Lauren_Bradshaw-2 · June 2018

I don't know the answer but I've just experienced the same thing. I've completed this level twice and it's crashed. Annoying because I had a good streak of winning levels first time and now it's also took me 2 steps back on my rainbow road. Please let me know when it's fixed.

Lauren_Bradshaw-2 · June 2018

I don't know the answer but I've just experienced the same thing. I've completed this level twice and it's crashed. Annoying because I had a good streak of winning levels first time and now it's also took me 2 steps back on my rainbow road. Please let me know when it's fixed.

Lady_Choo · June 2018

Answered here https://care.king.com/en/candy-crush-soda-saga/how-do-i-get-in-touch-with-you-at-king#entry_167540

Lauren, try the troubleshooting there too, if not playing on android let me know and I will get you the correct file

Lauren_Bradshaw-2 · June 2018

I don't know the answer but I've just experienced the same thing. I've completed this level twice and it's crashed. Annoying because I had a good streak of winning levels first time and now it's also took me 2 steps back on my rainbow road.

Lady_Choo · June 2018

Lauren, what device are you playing on? Let me know and I will get you the troubleshooting. I have flagged it with the King moderators who are monitoring it, but you will need to try the troubleshooting for the studio to look in to it

Lauren_Bradshaw-2 · June 2018

Sorry I'm on Android. I've gone on again and it's working now. Thanks.

Lady_Choo · June 2018

Ah well that's ok lol. These things often happen after we vent. You know where we are if you get any more problems

Lauren_Bradshaw-2 · June 2018

Always happens as soon as I say something it fixes. Thanks for your time

Sue-ann_Chan · June 2018

I’m encountering the same issue. I play this game on iPhone. Please fix it asap, thanks.

Lady_Choo · June 2018

Is it the same level Sue-ann?

Have you tried the troubleshooting here?

I want to report an issue with level 2357

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