Share news, updates, or anything Soda-related you'd love to chat about!
Need help with the Soda? Ask your question or check for answers here.
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Got a feature idea? Share your thoughts to help make Soda even better!
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Since playing Wonder ball rewards after each level it freezes and I have to exit & reload every time
Hey everyone, I have merged all your questions around this issue to this discussion! I can let you know that the developers are aware of the issue and is working on a solution that will be released as soon as possible. Thank you for your patience!
Why am I not getting badges that I should have earned
try rebooting your device and then try update your App
Hello @sjarrabet and welcome to Soda community!
The studio is working on it but unfortunately we don't have any more updates on the situation
I'm really sorry for the inconvenience
When the game was updated to giving wonderballs as a reward for the highest # of levels at the end of each week, when this is shown everytime my game freezes and I have to exit the game and re-log in each time to continue to play. Can you please fix this?
Welcome to Soda Community @782H15
I am sorry you're experiencing this issue 😔 Several Windows players are having this problem and the Studio is working on a fix. Unfortunately we don't have an update yet.
All you can do is make sure your game and device have the latest updates.
Sorry for the inconvenience.
see question above
Thanks for the reply Tina, tried resetting the app last week. All that happened was the game reset it self, put me back to level one, lost everything. The game eventually put me back to my current level, and restored my team, but I have lost all my bonuses, Not too bothered about that, I just want the game to be fixed.
Hello @BillyWizz27 and welcome to Soda community!
Try to go into your App Store and see if you need to do an update if that doesn’t work then try resetting your phone ting
Hi, Any progress on a fix for my game freezing using windows 10 on attached screen
Thoroughly cheesed off with this situation.
Have to close the game every round to restart the game.
Didn't use to happen.
Do the developers not have any Q&A system before updating new features in the game. So,
Sorry to my team who I won't be able to daily help anymore.
Sorry to anyone for four in a row feature.
Sorry to anyone who picks me for the rescue buddies feature.
Sorry to my anyone teamed with me in the shipmates feature.
Sorry to my friends in the app.
But I'm not playing this game anymore until this gets fixed.
User No 13795479896
Same problem I have tried logging out, binning cache, logging back in. Zilch difference. This is a big problem for people trying to play the game. It means having to shut down after each go and start up again. Must be costing the company money as surely no-one is going to pay to advance levels with this defect affecting their play.
When will this 'glitch' be fixed?
Same problem here. Did a reset and it worked for 2 plays. Contacted them 3 days ago and canned response was worthless. They owe me my place in the wonderballs and my extra items for not being able to advance without closing out and reopening.
Did you try going into your App Store and seeing if you need to update the app
Thank you for the info @Trupial I'll pass it on.
Having the same problem for the last 3 days. Did all the troubleshooting, still the freezing after each game. Very irritating. My game ID is 11513000486.
I Tried the suggestions and it still did not work! My ID is 14287603199
I’d rather that happen then what keeps happening to me at least your account Doesn’t keep getting deleted
Hello @jimsutton welcome to Soda Community
I’m sorry to hear this. We had some more players asking about this. Are you playing the game through Windows 10 or 11 app?
Did you check for game updates?
Please try troubleshooting first: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.
If that doesn’t work, what is your game ID? HERE's how to find it on Soda app.
Hello @katmirkabot welcomemto Soda Community
New here? Sign in or create an account to join the fun.
Any update on the fix?
This is still ongoing since I last reported. Getting to the point of just uninstalling the game altogether. Having to close out the game every time I get to that challenge screen and start the game up again every time is so annoying. Your developer needs to get rid of this and work on something different that will actually let us gamers play the game. I am on level 3015, maybe not as high as some but I play every morning....well here lately I play one or two rounds of opening and closing the game, getting pretty tired of waiting for developers to fix.
Same issue here
Hello
The weekly race window gets stuck - I have to close the game and re-open it... What's happening?
Thank you,
katmirkabot
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
