Share news, updates, or anything Soda-related you'd love to chat about!
Get help for your Soda game here!
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
This is were you can talk about fun Soda and off-topic related things with other Soda Players!
Got a feature idea? Share your thoughts to help make Soda even better!
Why can't I get to my level and continue. Seems to be frozen
Sign in or register to leave a comment and join the conversation.
Hello @BadFlip welcome to Soda Community
Let’s try to find out what is wrong. Are you able to replay a previously played level?
First you could try the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Also, you can select your device from the links below for freezing solutions:
Let me know if this helps 🙂
Hello @BadFlip and welcome to Soda community!
I'm sorry to hear that, let's try to find out what's going on 🙂
which device do you use to play Soda? make and model please
does this issue still persist after checking troubleshooting steps?
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
