Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

All features are gone except for the levels but they are frozen

Hi,

I'm having problem accessing the game. When I click play, it brings me to my homepage but it's empty except for the levels but when I click on it, it doesn't do anything. When it enter the homepage, the chef's hat moves to the level needed to release my team then after that it's frozen. I was thinking that it may have something to do with the problem with the "bake the cake" where prior to this, it kept showing that I'm not connected but I was able to play the games and all the features were still there. After the latest update, May 5th, this current problem happened. I rebooted 3 times already with no avail.

Another strange thing is that since I was in the middle of the race, finding wonderball, sink the ship, etc. when those expired or someone won, it pops up to tell me that I lost or time's up, etc then it brings back to the empty homepage and frozen levels.

Please help!

SApple2

Accepted answers

All comments

sassebassie

I have this exact same problem! Reached out to support, but their 'solution' is uninstalling and reinstalling the game. That's no solution at all, I'll loose all my boosters. Please help.

Scooter1948

Pretty much the same happening for me...just started today. Not working on Windows 11 or Android.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Scooter1948

Pretty much the same happening for me...just started today. Not working on Windows 11 or Android.

sassebassie

I have this exact same problem! Reached out to support, but their 'solution' is uninstalling and reinstalling the game. That's no solution at all, I'll loose all my boosters. Please help.

Pitty_Kitty

Hello @SApple2 @Scooter1948 @sassebassie @grffxprs

Thanks for providing a screenshot

I'm sorry to hear that. I'll pass this on to community manager so we can find more infos about it

What's the make and model of your device?
What is your game ID number? HERE's how to find it
Does this issue persist after checking troubleshooting steps?

----

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Thanks

SApple2

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2634145#Comment_2634145

Thanks @Pitty_Kitty!

Device - PC Microsoft app Windows 10

ID #: 12553714449

Reboot 3 times, went to Update and Security - Windows Store Apps and run the troubleshooter a few times, the same message "Troubleshooting couldn't identify the problem".

I get an automatic update, latest May 5th. My device has more than 2GB of free storage. I have a King account. I'm hesitant to reset or uninstall and reinstall for I don't want to lose my boosters.

What I have noticed or a commonality since I started playing this game is that the problems that I have encountered mostly has happened the same day as the update. Not every update but when I encountered a problem, it usually after an update. I have never uninstalled even after the advise of numerous support agents in different times I sought their help. It got resolved somehow by the ff:

1.) A community member discovered a solution like installing the current Visual C++. So if other people have the same problem like this one, I check the community forum that perhaps someone will find a solution.

2.) Waiting for a fix from the Developer like the last major problem majority of us have encountered.

3.) Waiting for the next update, sometimes it resolve itself.

4.) A well knowledgeable support agent who guided me step by step.

In this case, I suspect that this problem has something to do with "Bake the Cake" problem that people have been reporting because prior to the current update, after I passed the level to release my teammates, I got a notice that I couldn't release them because I'm not connected even though I was connected since I can play the game. That happened for a few days. Then after that expired, a new bake the cake came, then the update. This time when the game opened after clicking the "Play", the chef's hat immediately goes to the level that need passing to release the team, then if freezes after that without the features showing up. It just stayed like that unless the unfinished previous games like the race, find wonderball, etc. has ended then I get a notice that I didn't win/lost/get a chance to extend the time to find wonderball by giving gold bars. How can I do that if everything is frozen?

So, I'm waiting for a solution hopefully a fix from a developer! It's really quite frustrating and tiring! This happened before where it took a while for a developer to create a fix. Hopefully this time it will be soon!

SApple2

sassebassie

Device iPad 5th generation iOS 16.4.1

ID 1308274653

I did all the suggested steps several times and yes, the issue persists. Lots of memory available. For a minute I thought logging out of the account did the trick; when coming back I was invited to make new friends, could access the 4 in a row game and was told I lost another time battle with the little bat (down't know her name in English). Too bad, after that it went back to the empty and frozen start screen.

Pitty_Kitty

Hello @SApple2 @sassebassie

thank you for the detailed descriptions and your gaming details.

3-4 players have reported about this issue of levels being frozen, that's a good indication that something may be wrong in the game but since I'm not a King employee I can't confirm anything yet. First I need to pass these comments on and consult with community manager who's in contact with Soda Studio.

As of now here at the community we are sure about 2 issues in Bake a Cake, one is about not being able to access the cake and the other is about not being able to release friends who lost their chef hats. They're still ongoing unfortunately, you can read this in community manager's latest update here. As soon as new updates are available, they'll be communicated on the main thread.

those are valid points @SApple2 .We moderators never advise to reinstall the app unless the issue has been looked into and reinstalling is last resort solution. And that's not the case here, please do not reinstall the app 🙂

Thank you for your collaboration.

SApple2

Thanks @Pitty_Kitty for your help! 🙂

Will wait for further direction and hopefully we'll hear from the Soda Studio soon. Please keep us posted on any updates and or feedback.

mtaventures

I've tried three times to play today and I cannot. The game freezes before I can play. It's frustrating and I will, of course, lose my daily bonus, as the game will think I've "missed a day". So, what's up?

Yosca

Welcome to Soda Community @mtaventures

I am sorry to hear this. Please do not uninstall the game; you will lose your boosters! Reinstalling the app is always a very last solution!

Let’s try troubleshooting first:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Let me know if this helps 🙂

sassebassie

Wanted to let you know that, for now, I'm able to play again. I started playing on my phone and passed the level where I can free team mates in the bakery. That solved it for now. Maybe I should stay away from the bakery for a while

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2635582#Comment_2635582

Hello!

Okay so you changed device where you weren't playing Bake a Cake and levels are not frozen there?

Community manager told me Studio looked into this problem today but as of now no solution has been found yet unfortunately. I'll let your know when I have more news

cc @SApple2

SApple2

@Pitty_Kitty

Thanks for the update. Unfortunately I only use one device for this game. I get the daily bonus but after it goes back to the same routine...the lost chef's hat positioning itself to the level that needed to be passed in order to release the team then everything is frozen therefore not getting a chance for other features to show up.

The thing is, I got a notification that one of my team mates has released us but did not registered to my game.

@sassebassie

Were you able to free your team mates? If you're able to play on your phone, does that mean that only certain devices were affected by freezing game?

If you read the discussion forum where others are having freezing problem, it seems like it's all connected to losing the chef's hat, the same in this case.

As I mentioned before, the problem started with releasing my teammates after passing the level where my chef's hat was located. It says, I'm not connected so I can't release them. Then, the baking the cake time ended without releasing my team. Shortly after a new bake the cake came in. Me and my team mates were able to play then I lost my chef's hat. I was still able to play but before reaching the level needed to be passed, a new Candy Crush Soda Saga Update came where my PC gets it automatically. That's when this problem of freezing happened. The new update I believe cannot function properly because of the existing problem with the Bake the Cake that hasn't been resolved. The game freezes because both are interfering with other and the system is not able to take it. It's like two wires in friction with each other that in order to prevent further damage, it has to stop and be dormant. It's just my theory.

SApple2

@Pitty_Kitty @sassebassie @Scooter1948 @grffxprs

It's working again after the bake the cake ended just now. It released the chef's hat and although I lost some of the reward from the other games I was able to receive all the boosters won by my teammates. 😀

For now I think it's best not to play the bake the cake until it's fixed. I hope all of you get your game back!

sassebassie

You asked: Were you able to free your team mates? If you're able to play on your phone, does that mean that only certain devices were affected by freezing game?

On my phone things are different. I'm at the same level, but don't have the boosters, for example. I also don't have the bakery there. I wasn't told (on the iPad) that I could free my team mates and I haven't tried. I stay away from the bakery for now.

sassebassie

Just now read you can play again, good!

grffxprs

Just wanted to ask all of you having troubles if you've tried clearing the cache?? When the troubles started my game was frozen, couldn't do anything and clearing the cache solved the problem.

Scooter1948

My screen looks like this

and nothing works. It's been this way for about 4 days.....just after the new "Activities" opened. I can't go forward or back. Playing on PC with Microsoft app. so can't even clear cache or save to King because King.com doesn't support Soda Saga anymore.

Game will open on Android, but screen goes black after I make a few moves and game shuts down.

Is anyone working to fix this???????????

Jread

I can open the game but it freezes as soon as the daily gift is given. What can I do to get past this

Yosca

Hello @Jread welcome to Soda Community.

Sorry, we don’t have an update yet. What kind of iOS device do you play on? Go to Settings -General -About - (for example Model number MRY42QL/A)

Which iOS version do you have?

opheliafl

Game scrolls to the right to show the level where the baking hat is, then it freezes. Has been doing this for a week now. User id 1001763203. Device Samsung Galaxy S20 FE 5G.

WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…