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My game has been frozen since yesterday, I can't tap the level to play and I'm losing my wonderball progress. I've done all the troubleshooting tips, except uninstall and reinstall. Will I loose all my boosters and golden bars if I do this??
It's WORKING YAYY thanks for your help! 😀
Thank you @Ambernaught I’ll pass it on!
Here is my user ID and my device info. Please let me know what you come up with. Thanks.
Hello again @Ambernaught
No sorry, no update yet. Would you mind sharing your Game ID, 👉 HERE is how to find, and what device are you playing the game on? Make and model please. To help the devs troubleshooting.
I saw a comment from another player who uninstalled and reinstalled the game, which unfortunately didn't seem to fix it. The problem still exists.
Hi any updates yet? I can log in daily and collect my daily reward, it takes me straight to the level I'm on then freezes there. I haven't uninstalled the app yet because I don't want to lose all my boosters and gold bars that I've worked for. Any suggestions? I've done all the other troubleshooting tips, except delete and reinstall the app, which I don't want to do. It's been like this for 6 days now.
Hello @anjoisna
Click or tap 👉 here how to find your Game ID.
Hi @anjoisna welcome!
Please go to your profile (in-game). Above your avatar you will find the word "King". Please double-click on it. The number that can then be seen is your user ID.
I dont know where i can found the player ID
I am playong in my iPhone, latest upgrade iOS
the game freezez when you start it.
Oh no! That's not fun at all. Let's try to fix this so you can get back to crushing candies. Would you be able to explain a bit further when the crashing is happen?
Can you also let us know what your Player ID is and what device you are playing on? This will help us troubleshoot the issue.
Nothing helps . Game is freezing. I can”t play since 3 days
No sorry, @Ambernaught we don’t have an update yet.
Hello @nettyb62 welcome to Soda Community
I am sorry to hear you have uninstalled your game. As boosters and lives are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items 😔. Please read this guide 👉 crashing/freezing/loading ; select your device and follow the steps.
If that doesn’t help what is the make and model of your device you are playing on?
For Android Settings- About Phone - (for example Model number SM-695F)
For iPhone Settings -General -About - (for example Model number MRY42QL/A)
What version of the game do you have?
Hi, I have uninstall the game, restarted the tablet and everything else in between. Nothing has worked so far.
Cheers Jeanette
You probably need to update the game or really start your phone
Hi, I can sign in to the game but then it totally freezes. I've list all my bonuses and lives etc. It took about 8 days for me to be able to play again, then it crashed after 2 days. Help please.
Jeanette
Any ideas when this will get fixed?
Welcome to Soda Community @Ambernaught
I am sorry you have this experience. We have many reports and the Studio is investigating.
If you uninstall and reinstall you will lose your boosters as they are stored in your device’s memory. If you have saved your game with an account you will find your progress and gold bars.
However, because the Studio is still investigating what is causing the problem, if you reinstall the problem may still occur.
New here? Sign in or create an account to join the fun.
In the game, where I was at an advanced level, I was spending 8 hours on color balls and another 7-8 hours There was an unlimited package.. I also had over 80 candies and other items, and many other things. But I created an account to save my progress, and everything is gone. I want them back, please.
Can anyone help? My Bake a Cake shows a "claim", but when I tap on it, it goes nowhere. I've tried signing out, signing back in. Don't know what is wrong. Just want to play.
Hi guys, Apologies if this has been asked before, but I just recently got back to Candy Crush Soda Saga, and it was linked to my FB account, so I didn't have any King account. I created a King account using different email from my FB account. After I unlinked my candy crush account from FB, my save data is now within my FB…
Yet again I didn't get my bonus after being on podium for 3 weeks in a row. I have a picture from yesterday when the clock was at 0 time left and it shows me on podium and having the prior 2 weeks podium finishes lit...please fix this
Stuck on 18418. Middle bear will not advance to upper playing field. This a glitch or am I doing something wrong?
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
