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Game is frozen and I can't progress to next level?
Level 2
My game has been frozen since yesterday, I can't tap the level to play and I'm losing my wonderball progress. I've done all the troubleshooting tips, except uninstall and reinstall. Will I loose all my boosters and golden bars if I do this??
Answers
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Welcome to Soda Community @Ambernaught
I am sorry you have this experience. We have many reports and the Studio is investigating.
If you uninstall and reinstall you will lose your boosters as they are stored in your device’s memory. If you have saved your game with an account you will find your progress and gold bars.
However, because the Studio is still investigating what is causing the problem, if you reinstall the problem may still occur.
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Any ideas when this will get fixed?
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Hi, I can sign in to the game but then it totally freezes. I've list all my bonuses and lives etc. It took about 8 days for me to be able to play again, then it crashed after 2 days. Help please.
Jeanette
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You probably need to update the game or really start your phone
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Hi, I have uninstall the game, restarted the tablet and everything else in between. Nothing has worked so far.
Cheers Jeanette
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Hello @nettyb62 welcome to Soda Community
I am sorry to hear you have uninstalled your game. As boosters and lives are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items 😔. Please read this guide 👉 crashing/freezing/loading ; select your device and follow the steps.
If that doesn’t help what is the make and model of your device you are playing on?
For Android Settings- About Phone - (for example Model number SM-695F)
For iPhone Settings -General -About - (for example Model number MRY42QL/A)
What version of the game do you have?
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No sorry, @Ambernaught we don’t have an update yet.
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Nothing helps . Game is freezing. I can”t play since 3 days
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Oh no! That's not fun at all. Let's try to fix this so you can get back to crushing candies. Would you be able to explain a bit further when the crashing is happen?
Can you also let us know what your Player ID is and what device you are playing on? This will help us troubleshoot the issue.
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I am playong in my iPhone, latest upgrade iOS
the game freezez when you start it.
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