Game is frozen and I can't progress to next level?

anjoisna · May 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2642858#Comment_2642858

I dont know where i can found the player ID

DieOmimi · May 2023

Please go to your profile (in-game). Above your avatar you will find the word "King". Please double-click on it. The number that can then be seen is your user ID.

Yosca · May 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2642859#Comment_2642859

Hello @anjoisna

Click or tap 👉 here how to find your Game ID.

Ambernaught · May 2023

Hi any updates yet? I can log in daily and collect my daily reward, it takes me straight to the level I'm on then freezes there. I haven't uninstalled the app yet because I don't want to lose all my boosters and gold bars that I've worked for. Any suggestions? I've done all the other troubleshooting tips, except delete and reinstall the app, which I don't want to do. It's been like this for 6 days now.

Yosca · May 2023

Hello again @Ambernaught

No sorry, no update yet. Would you mind sharing your Game ID, 👉 HERE is how to find, and what device are you playing the game on? Make and model please. To help the devs troubleshooting.

I saw a comment from another player who uninstalled and reinstalled the game, which unfortunately didn't seem to fix it. The problem still exists.

Ambernaught · May 2023

Here is my user ID and my device info. Please let me know what you come up with. Thanks.

Yosca · May 2023

Thank you @Ambernaught I’ll pass it on!

Ambernaught · May 2023

It's WORKING YAYY thanks for your help! 😀

Game is frozen and I can't progress to next level?

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