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Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
My game has been frozen since yesterday, I can't tap the level to play and I'm losing my wonderball progress. I've done all the troubleshooting tips, except uninstall and reinstall. Will I loose all my boosters and golden bars if I do this??
It's WORKING YAYY thanks for your help! 😀
Thank you @Ambernaught I’ll pass it on!
Here is my user ID and my device info. Please let me know what you come up with. Thanks.
Hello again @Ambernaught
No sorry, no update yet. Would you mind sharing your Game ID, 👉 HERE is how to find, and what device are you playing the game on? Make and model please. To help the devs troubleshooting.
I saw a comment from another player who uninstalled and reinstalled the game, which unfortunately didn't seem to fix it. The problem still exists.
Hi any updates yet? I can log in daily and collect my daily reward, it takes me straight to the level I'm on then freezes there. I haven't uninstalled the app yet because I don't want to lose all my boosters and gold bars that I've worked for. Any suggestions? I've done all the other troubleshooting tips, except delete and reinstall the app, which I don't want to do. It's been like this for 6 days now.
Hello @anjoisna
Click or tap 👉 here how to find your Game ID.
Hi @anjoisna welcome!
Please go to your profile (in-game). Above your avatar you will find the word "King". Please double-click on it. The number that can then be seen is your user ID.
I dont know where i can found the player ID
I am playong in my iPhone, latest upgrade iOS
the game freezez when you start it.
Oh no! That's not fun at all. Let's try to fix this so you can get back to crushing candies. Would you be able to explain a bit further when the crashing is happen?
Can you also let us know what your Player ID is and what device you are playing on? This will help us troubleshoot the issue.
Nothing helps . Game is freezing. I can”t play since 3 days
No sorry, @Ambernaught we don’t have an update yet.
Hello @nettyb62 welcome to Soda Community
I am sorry to hear you have uninstalled your game. As boosters and lives are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items 😔. Please read this guide 👉 crashing/freezing/loading ; select your device and follow the steps.
If that doesn’t help what is the make and model of your device you are playing on?
For Android Settings- About Phone - (for example Model number SM-695F)
For iPhone Settings -General -About - (for example Model number MRY42QL/A)
What version of the game do you have?
Hi, I have uninstall the game, restarted the tablet and everything else in between. Nothing has worked so far.
Cheers Jeanette
You probably need to update the game or really start your phone
Hi, I can sign in to the game but then it totally freezes. I've list all my bonuses and lives etc. It took about 8 days for me to be able to play again, then it crashed after 2 days. Help please.
Jeanette
Any ideas when this will get fixed?
Welcome to Soda Community @Ambernaught
I am sorry you have this experience. We have many reports and the Studio is investigating.
If you uninstall and reinstall you will lose your boosters as they are stored in your device’s memory. If you have saved your game with an account you will find your progress and gold bars.
However, because the Studio is still investigating what is causing the problem, if you reinstall the problem may still occur.
New here? Sign in or create an account to join the fun.
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
