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Why is not worked

Szépségem
Szépségem Posts: 30

Level 3
in Support

There was a problem before the update, but after that everything disappeared from the game. You can only play. I don't know where I stand in the race, I can't ask for a life.

User ID 1081466105

I have an Ipone

Tank you

Best Answer

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Szépségem and welcome to Soda community!

    Do you mean all events icons and detective season theme disappeared from the map after you updated Soda app? Is this what happened?

    Do you see an empty fountain with no animated Kimmy nearby on the map?

    That might happen, did you try to restart the app and replay any level 3-4 times?

    Additionally check all troubleshooting steps:

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

  • Szépségem
    Szépségem Posts: 30

    Level 3

    That's what I see! Everything is updated, there is storage space. i tried everything. I'll keep trying.

  • Szépségem
    Szépségem Posts: 30

    Level 3

    Unfortunately, whatever I do, nothing happens! If I delete it, a lot of my help will be wasted!

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Szépségem

    before reinstalling, would you share a screenshot of your map?

    Also what's the make and model of your iphone?

    I'll ask community manager opinion, thanks

    ---

    how to take a screenshot: https://www.take-a-screenshot.org/

    Save the image on your device storage if you use a computer.

    Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

    Untitled Image


  • Szépségem
    Szépségem Posts: 30

    Level 3
    IMG_8951.png

    Ipone 13 Mini

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    Answer ✓
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2633669#Comment_2633669

    Thanks a lot!

    I'll let you know when I have updates on the situation

  • Szépségem
    Szépségem Posts: 30

    Level 3
    IMG_8989.png
    IMG_8988.png

    The situation has not changed even after the new update.

Hey! Would you like to give us your opinion?

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