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Candy crush soda

Vthomas
Vthomas Posts: 2

Level 1

edited May 2023 in Support

I’m playing this game candy crush soda on my computer and I play for a while and then the screen black screen comes up and it won’t go back to my game. I have to sign out

Answers

  • MargieD105
    MargieD105 Posts: 7

    Level 2

    Mine keeps saying not connected to internet. I don't know whats going on

  • Vthomas
    Vthomas Posts: 2

    Level 1

    I’m playing mine and it goes to get more moves. It goes to a black screen and I can’t get it to come back on. I have to go out and then come back in again.

  • Diamond_Lim
    Diamond_Lim Posts: 167,089

    Hello there! @Vthomas and @MargieD105 👋😊

    Welcome to Sweet King Community! 👑

    Don't worry! Let me tagging @Pitty_Kitty @Yosca who are Soda Moderators helping Soda Players around Soda Community! 😉

    If you want to ask this game question, please click and ask on Candy Crush Soda Support Area here next time! Thanks! 👇🙏


  • Yosca
    Yosca Posts: 17,870

    Welcome to Soda Community @Vthomas

    I am sorry to hear this. Sorry for the late reply.

    Did you check for game and device updates? You could try general troubleshooting:

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.

    Or find help in this guide 👉 HERE

    Hope this helps 🙂

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