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That didn't help, but I do have the 4 in a row back.
Hmmm, I have 4.6 gig available.
Hi @laureyanne we were told you should have at least 2GB of free memory
cc @FluffyDinosaur
I'm not entirely sure, but to be safe it would be good I think to have at least 1 GB memory free. Please experiment and see if freeing some memory up will solve it. I'm crossing my fingers that this might be the solution for you finally 🤞
How much do I need? I will try this, thanks!
Hi Laureyanne, the developers has continued to look into your game and they are not wondering if you could check if you have any space left on your phone? It could be that all the memory on the phone is used up, and that is why features and events cannot be downloaded. Please try to clear up some memory and let me know if that works
Ur welcome
Ugh, I don't have the record option. Just screen shot. Is my phone too old?
Hello @laureyanne
If you own a Samsung device then there should be an application that allows you to you record screen and audio while you're using an app, in this case Candy Crush Soda Saga app.
Open Soda app in your device and before starting to play get ready to record your game screen.
1) starting from the top border, swipe down to make tool bar appear at the botton
2) tap on circular icon in the left corner
3) your device will likely warn you that any info on your screen and any sound played will be captured. Since you'll be using and recording Soda app only, select "Start now". Note that if notifications (of personal messages for example) will pop up on your device screen, they'll be recorded too but you can always delete the recording afterwards and start again.
4) Tap on "Record" icon
Now your device is recording your screen and audio (if sound is on in Soda app). You may tap on "play!" green button, open the game and start playing any Soda level.
To stop the recording you have 2 options:
5) swipe down from the board at the top to make tool bar appear at the bottom and then tap on the "square" icon in the right corner
6) keep swiping down until curtain menu appears full screen. Select "tap to stop recording."
Either way your recording will be stopped and saved.
You should find your recording in gallery app of your device in "albums" section, in a category dedicated to Candy Crush Soda. From there you can delete your recording to make a new one or share it.
As for sharing the video on this forum, an option is to create a Youtube account (you need an email address for that) where you can upload the video from your device. Once it's uploaded, don't set the video as private otherwise it can't be shared. Copy the URL link and then paste it on the forum comments, like this:
https://www.youtube.com/watch?v=VtF2AgFSLAw
That's it, you've uploaded your video. If link text is green, it means the link works and video is accessible
This link above is to a guide (in English) on how to upload a video on youtube from PC and mobile devices in case you need further instructions 🙂
Hope it helps
Thanks, Shina04. I was actually responding to FluffyDinosaur who suggested the recording.
Playing levels and restarting has not worked since December, but I appreciate your response.
Maybe internet problems. U play level then after playing sometime restart your game. Than it will be fine.
I'm not clear on whether you mean an actual recording of me playing, or a screenshot of what it looks like inside the level...
Can you tell me how to record while I'm playing? Or explain more about what you're asking me for?
How do I do that?
A recording of when I'm actually playing? So you can see how bad I am? Lol...I'd be happy to, if it would help.
Thank you @laureyanne - would you also be able to share a screenrecording of how the game looks when you play? We'd really like to solve this for you and all information we can get would be helpful!
@FluffyDinosaur
Can't help sorry
I don't have another device to play on.
I have played over 300 levels since this issue started, lol.
Hi @laureyanne , I wanted to let you know we're really committed to solve this for you, and are investigating your game. Unfortunately, it seems the developers have not been able to find the cause of the issue yet.
I wanted to ask some follow up questions to see if we can get some more information on the issue:
I understand this must be very frustrating, but we'd really like to solve this for you. Thank you so much for your patience.
I’ll inform CM 😕 Hopefully she knows more 🙏🏻
I have done all of this. Many, many times. All Support tells me now is to play another King game. Thanks for your help, I guess Soda is just over for me. 😔
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