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Did not receive gold bars

Johanna_Salo
Johanna_Salo Posts: 3

Level 1
in Support

Hi. I was king of bubblegum hill for the last 25 mins before it ended yesterday. I received my lollipops but not my gold bars.

Best Answer

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581
    Answer ✓

    Hello Johanna. Are you sure you did not get "de-throned" because you need to stay on top until the very end to get the gold bars. So sorry if that is a dumb question, but I have to be sure. It seems like you aren't the only one that this is happening to, so I am starting to wonder if there isn't a glitch with it. Thanks for answering and I am so sorry for the inconvenience. I hope you have a great day!

Answers

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581
    Answer ✓

    Hello Johanna. Are you sure you did not get "de-throned" because you need to stay on top until the very end to get the gold bars. So sorry if that is a dumb question, but I have to be sure. It seems like you aren't the only one that this is happening to, so I am starting to wonder if there isn't a glitch with it. Thanks for answering and I am so sorry for the inconvenience. I hope you have a great day!

  • Johanna_Salo
    Johanna_Salo Posts: 3

    Level 1

    Hi Laura. Thanks for responding. I did not get de-throned. I did check just prior to the end of bubblegum hill and was still king.

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581

    OK I have actually put your post down in my list for the Moderator. Hopefully, it will be addressed as soon as possible. :)

  • Johanna_Salo
    Johanna_Salo Posts: 3

    Level 1

    Thank you!

  • wkngmomof2
    wkngmomof2 Posts: 3

    Level 1

    I have had this happen to me a couple of times as well.  This happened to me Wednesday night in fact.

  • Laura_Grosvenor
    Laura_Grosvenor Posts: 1,581

    Wkngmomof2 you need to start a new thread. Thanks!

  • _Elsa_
    _Elsa_ Posts: 37,297
    Hi @Johanna_Salo and @wkngmomof2, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

    As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

    https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together


  • wkngmomof2
    wkngmomof2 Posts: 3

    Level 1
    Thank you for reaching out.  I just thought I would never hear from someone.  This has happened to me several times in the last year!
  • _Elsa_
    _Elsa_ Posts: 37,297
    Well it won’t happen again!  We are now on top of the messages with our Superstars helping.  Are you still enjoying the game?  Have you checked out the CC Soda Saga community yet?  Also please follow the link that I posted above and you can complete the survey.

Hey! Would you like to give us your opinion?

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