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"Error downloading, please refresh the page."

Sally_Tucker
Sally_Tucker Posts: 1

Level 1
in Support

"Error downloading, please refresh the page." on Candy Crush Soda Saga - Win10 - Chrome Version 68.0.3440.106 (Official Build) (64-bit)

«1

Answers

  • _Elsa_
    _Elsa_ Posts: 37,339

    Hi Sally, have you checked to see if your browser is up-to-date?  Also have you tried to clear the history?  Can you try it on another browser to see if maybe it's just not working on Chrome?

    It has been reported by a King Admin and you can read his reply here:  https://care.king.com/en/candy-crush-soda-saga/soda-is-not-loading-today-on-2-different-computers-so-there-is-an-issue-for-someone-to-investigate  

    See if you can get it on another browser.  Also try playing the game through Windows 10.  Go to the Microsoft app store (shopping cart) and add the app and then see if it works from there.

  • _Elsa_
    _Elsa_ Posts: 37,339

    Sally, I think we found a glitch because a lot of players have reported this today.  I am going to notify a King Admin about this.

  • Henry_Hm_Chan
    Henry_Hm_Chan Posts: 112

    Same problem here. Win7 32-bit. Cleared cache, tried Opera and Firefox. Same problem. Dont know if the problem occurs when you are at the highest level (2500)

  • _Elsa_
    _Elsa_ Posts: 37,339

    Hi Henry, I will let the King Admin know about your issue.

  • Maren_B_Eliason
    Maren_B_Eliason Posts: 12

    Level 2

    Same problem here across three different browsers. Sometimes it will work if I refresh three or four times.  It's eventually worked on Chrome and Firefox.  I don't know that I ever got it to work on Safari.  That admin post is from a week ago and my problem just started Friday, so it sounds like it's getting worse, not better...

  • lethar
    lethar Posts: 5

    Level 2

    Same problem but only via Facebook using desktop (iMac).  I can play on my iPad and directly in king.com.  Tried both Firefox and Safari.  Cleared cache and history.

  • Vim-2
    Vim-2 Posts: 0

    Newbie

    it's been 5 days for me.tried every browser and it dosen't work!

  • _Elsa_
    _Elsa_ Posts: 37,339

    Hi Vim, I am aware that it's not working but it's the end of the weekend and the King Admin doesn't work on the weekends so we all have to wait until he comes in tomorrow and I will give him these notices.  It's happening mostly on PC and the browsers so he will notify the studio about this.

  • Maren_B_Eliason
    Maren_B_Eliason Posts: 12

    Level 2

    Tell him it's happening on Mac browsers too.

  • _Elsa_
    _Elsa_ Posts: 37,339

    Hi Maren, it has been reported to the studio and got the word back that it's been fixed.  Please clear your history and it should now load.  

Hey! Would you like to give us your opinion?

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