"Error downloading, please refresh the page."

Hi Sally, have you checked to see if your browser is up-to-date?  Also have you tried to clear the history?  Can you try it on another browser to see if maybe it's just not working on Chrome?

It has been reported by a King Admin and you can read his reply here:  https://care.king.com/en/candy-crush-soda-saga/soda-is-not-loading-today-on-2-different-computers-so-there-is-an-issue-for-someone-to-investigate  

See if you can get it on another browser.  Also try playing the game through Windows 10.  Go to the Microsoft app store (shopping cart) and add the app and then see if it works from there.

Same problem here. Win7 32-bit. Cleared cache, tried Opera and Firefox. Same problem. Dont know if the problem occurs when you are at the highest level (2500)

Same problem here across three different browsers. Sometimes it will work if I refresh three or four times.  It's eventually worked on Chrome and Firefox.  I don't know that I ever got it to work on Safari.  That admin post is from a week ago and my problem just started Friday, so it sounds like it's getting worse, not better...

it's been 5 days for me.tried every browser and it dosen't work!

Tell him it's happening on Mac browsers too.