Bug: white edges on UI win10 store version
Comments
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So, no one will handle this bug? Has this issue been reported to king's developers?
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Hello @coud and welcome to Soda community!
Yes, the graphic glitches in Windows 10 app have been reported to community manager but we no updates to report back, I'm sorry
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This issue has been ongoing for over a month now. I think these graphic glitches were caused by a recent Win 10 update that affected certain graphic cards. Maybe Microsoft should be aware of this problem too.
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The graphic glitches have mysteriously disappeared after Windows 10 received it's last cumulative update. On the other hand, it could have been a game update that fixed it. Who knows?
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Same thing is happening to me now July 14, 2023. All the "help desk" can say is uninstall/reinstall, or reset, and lose all progress. Take screenshots of all Power-Ups, Boosters and Gold Bars and you should get them back, maybe, but lose any progress in any contests/challenges. Any help or ideas. Worked fine, made lunch 1 hour, came back, game and sound fritzed (there was a Candy Crush Soda upgrade done in that hour).
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Same thing is happening to me now July 14, 2023. All the "help desk" can say is uninstall/reinstall, or reset, and lose all progress. Take screenshots of all Power-Ups, Boosters and Gold Bars and you should get them back, maybe, but lose any progress in any contests/challenges. Any help or ideas. Worked fine, made lunch 1 hour, came back, game and sound fritzed (there was a Candy Crush Soda upgrade done in that hour).
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Hello @UncleBobby1 !
Sorry to hear this. Let's try to find out what's going on here.
Does the issue persist after checking again for Soda updates - logging out -restarting device - logging in?
Which device do you use to play Soda? Make and model please
What is your game ID number?
(How to find your game ID number: launch Soda app - tap on "profile" orange button to visit your account settings - tap twice on the King logo at the top - the logo will be replaced by your ID number
More infos: read how to find your game ID number in Soda app HERE)
Would you share screenshots of the graphic glitches from your own game?
Thanks
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Hi Pitty Kitty.
- The Issue happened after a CCSS update (12:30 made lunch started playing 1:30) issue was there, the game had also shut off.
- 2. Desktop PC same one for 6 years.
- 8732175714
- Issue only in Bake a Cake or a game level, any other screen it's okay. Sound is also wonky to the same 2.
- I have screenshots (I will try to attach, not the best at it). Also I keep getting asked by help desk to go to the Store and hit the "see more" button to look for updates, there hasn't been a "see more" button in the store for over a year. Store, press Library (bottom left). I did that with the first help desk person (after asking where it was, then they actually looked). It showed a CCSS update had been done within the hour I took for lunch.
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Managed to get the first one.
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