Candy Crush Soda Saga

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Lost my progress due to facebook hack

Ive lost all my progress ,gold bars and extras on the game,due to facebook account hack..M account has been deleted so cant access it,how do i get my progress and items back?

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Pitty_Kitty

In case you lost purchased items, King Player Support is also able to send you a refund:

Please read 👉️HERE for more directions on how to ask for a full refund.

Pitty_Kitty

Hello @sidney2225 and welcome to Soda community!

I'm sorry to hear that. Since you lost your account and progress, I advise to create a new account and then contact King Player Support to ask them to restore your progress.

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Accepted answers

All comments

Pitty_Kitty

Hello @sidney2225 and welcome to Soda community!

I'm sorry to hear that. Since you lost your account and progress, I advise to create a new account and then contact King Player Support to ask them to restore your progress.

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here and if possible, make sure to also add your game ID so Support can locate your account.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Pitty_Kitty

In case you lost purchased items, King Player Support is also able to send you a refund:

Please read 👉️HERE for more directions on how to ask for a full refund.

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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…