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Uk
Hi @purplewiccan65 !
I'm happy to hear you're back to playing Soda normally again!
Happy crushing!
Pitty_Kitty
I took your advice and uninstalled it and then installed it and it works....Yayyyyyy
Thank you!
Hello @Mevil and welcoome to Soda community!
Please check out my comments on page 1 of this discussion
Hello @Courtney1990
Soda Studio checked and didn't find anything wrong with your Soda game.
Additionally, the screenshot you submitted doesn't belong to Soda but Candy Crush Saga. 🙂
If you still experience this issue with Candy Crush, reach out to Candy community here
Thanks
I am also using iPad and iPhone and it won’t completely load on either.
Hi @Courtney1990
thanks for sharing. Which country to live in?
I unstaled and reinstalled but it's says the same thing fix it now please
I got back in without deleting it YAY!
I had to uninstall the app and re install the app and sign back in
Works fine in Jelly just not in soda
I am using an iPod and an iPhone it doesn't work on either now. Can't sign in says connection issue
I am having the same connection issue
Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.
It's not ideal at all but it will allow you to play normally again.
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If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:
How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select the correct topics: "Lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.
If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here
Hello @Pencils @needhelp1810 @PaulaB1 @sheilaree2001 and welcome to Soda community!
We have updates from Soda Studio 🙂
There has been a Facebook connection issue at the end of July affecting King game apps and it has been solved.
Currently there's a connection problem for players located in Yemen which can't be solved by players and the Studio are looking into it
If you don't reside in Yemen and you already tried these steps recommended by the Studio but nothing works:
Then I'm afraid the only effective solution is to reinstall Soda app 😔
Same issue for me. Tried all of the trouble shooting, nothing works. Works fine in jelly saga. Kindle Fire is my device.
I'm having the same issue on my laptop. Windows 10. I'm at 378 consecutive days level 1854. user ID 8224557233. Not having any issues with Jelly game which I just started playing the day before this issue.
Afraid that did not work.
Unit info
Main unit used is Samsung Tab A model SM-T290 running up to date Android 11
King User ID: 9328657380 User Name: Pencil
Candy Crush Soda Version is 1.248.1
Game was at 980 consecutive days played ---- Signed out and have not been able to sign back in
“There was a connection issue. Try again later"
Side note on Candy Crush Saga – Same King User ID: Same User name: Same Sign in Info works fine.
Welcome,to Soda Community @Pencils
Sorry for the late reply. Are you still experiencing this connection issue? If so, please try the troubleshooting:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
If it didn’t work, what kind of Android device are you playing on? Make and model please.
What is your Game ID 👉 here is how to find.
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I don't
No puedo guardar mi nivel , tampoco jugar a mi flota
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
