Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
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Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Impossible to connect

I can’t load my activities. The game is not connected, I receive notifications but when I open the app on my tablet android a message ask me to try later because of no internet connection but I really haven’t connection issues. I have try everything on help center but nothing. Please help me.

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Pitty_Kitty

Thanks for the reply @birdbird

Currently there's a connection problem for players located in Yemen which can't be solved by players and the Studio are looking into it

If you don't reside in Yemen and you already tried these steps recommended by the Studio but nothing works:

Make sure the game is up to date with the latest version.
Restart the device.
Clear cache.

Then I'm afraid the only effective solution is to reinstall Soda app 😔

Unfortunately, uninstalling the app will delete all your boosters (they're saved locally on your device) and recent progress you made while being offline due to this problem. If you have a King/ Facebook account, you'll be able to retrieve all the gold bars and progress you made before this problem arised.

It's not ideal at all but it will allow you to play normally again.

-----

If you progress is partially or entirely lost after reinstalling the app, create an account if you don't have one already and contact Player Support so they can manually restore your progress on your account:

How to contact Player Support: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Please be sure to select the correct topics: "Lost progress or items" and "I lost my progress". Explain your problem, add your current level and send.

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If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

birdbird

Dear Pitty,

yes, that’s the message I receive.

Pitty_Kitty

Hello @birdbird and welcome to Soda community!

Do you see this error message on profile settings of your Soda app?

Thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Pitty_Kitty

Hello @birdbird and welcome to Soda community!

Do you see this error message on profile settings of your Soda app?

Thanks

birdbird

Dear Pitty,

yes, that’s the message I receive.

Pitty_Kitty

Thanks for the reply @birdbird

Currently there's a connection problem for players located in Yemen which can't be solved by players and the Studio are looking into it

If you don't reside in Yemen and you already tried these steps recommended by the Studio but nothing works:

Make sure the game is up to date with the latest version.
Restart the device.
Clear cache.

Then I'm afraid the only effective solution is to reinstall Soda app 😔

It's not ideal at all but it will allow you to play normally again.

-----

If you lost purchased items that you didn't use, you may ask Player Support for a replacement. More infos here

Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing
İlerlemeyi androide aktarmak
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.

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Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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