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Disappearing rewards

mczee

Hello guys I need help my rewards just disappeared

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lugoc2000

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

Pitty_Kitty

Hello @mczee @ardineandress and welcome to Soda community!

If you lost purchased items, didn't receive prizes from an event o need to ask for a refund please contact King Player Support as this community forum is not able make compensations

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

ardineandress

I think I paid twice at one time but none of the bars or rewards showed up!