Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
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Need help with the Soda? Ask your question or check for answers here.
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Can't Open Candy Crush Soda

gkeeley

Can't open Candy Crush Soda. Says I need Flash. I downloaded Flash, still won't open. Can anyone help?

Accepted answers

Cezdiamond

Thank you everyone who took the time to raise this issue to us. We have located the problem of the sticky Candies, and everything should be running smoothly again now. Let the fun continue!

All comments

makeupldy

UH yea, really ? Working on the flash problem with upper levels of Soda? NOT. I am still having this issue, now went to Crush but I don't like the game as much, too EZ. Get with it you guys, otherwie, I'll have to start spreading th news to my FB friends. Plus I have extra lives with Soda that I can't use because you can't switch them to anothr game. Disappointing. Not happy. I'll have to find some other game that's not associated with King, I guess. I'll be interested to see if there really is someone out there in Kingland that IS reading these posts.

Cezdiamond

@Gkeeley glad to hear that you are able to get back to those Candies! Have a good day everyone!

Lisa_Ward

Thanks for highlighting this. We are currently investigating the issue.
Current workaround is to play Candy Crush Soda Saga on a mobile device or a tablet.
Thanks for your understanding and patience.
Mark, Team King Care

AGREE

gkeeley

It's working, thank you!

Cezdiamond

Thank you everyone who took the time to raise this issue to us. We have located the problem of the sticky Candies, and everything should be running smoothly again now. Let the fun continue!

Jan_Long

Thanks for highlighting this. We are currently investigating the issue.
Current workaround is to play Candy Crush Soda Saga on a mobile device or a tablet.
Thanks for your understanding and patience.
Mark, Team King Care

Some of us don't have smart phones or tablets. If they are not planning to fix this for desktop computers, I wish they'd tell us.

Cezdiamond

Hi everyone! We have noticed a lot of threads relating to this this problem and we sorry about this. Thank you for taking the time to highlight this to us on King Care.

Please could you follow the instructions on this site and send us the JavaScript? http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers

I can then pass this key information on to our developers.

Thank you all so much for your understanding, and we hope to get to the bottom of this as quickly as possible!

We really appreciate your patience. :-)

Timur_Tripp

Just joined here to say I have the same problem. Candy Crush Soda Saga will not load, I tried both Safari and Chrome on my iMac running El Capitan. Latest Flash Player is installed and works with the classic Candy Crush, but I am simply presented with an empty white space where the Soda game should be.

Edit: The game Flash file, https://soda1.midasplayer.com/Client.swf?_v=10976x9 seems to be resulting in a 500 internal server error. This is definitely a problem on King's end.

Sue_Vaughn

A family member is having the same issue with loading Candy Crush Saga on a Mac OS X 10.7.5 Lion. But is able to run all other King games. I am running on a Windows 8 computer and my Candy Crush Saga runs just fine. I have checked the Adobe Flash on the Mac and it is up to date. Is everyone that is having this problem running on a Mac?

I'm using my HP Windows 8.1 laptop, and I'm having the same trouble loading the game. I ran a test on Adobe Flash to see if I was updated - I am! I hope they fix the glitch SOON... :-)

Kathy_Lips

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

I have Chrome and updated Flash, but Soda isn't working for me either! Other games are loading and functioning just fine though. So, the King IT peeps need to get on the job and stop dishing out lame excuses.

Sue_M._Van

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

I have Google, Firefox, IE, and Comodo Ice Dragon. None of these browsers is working for Soda. Has to be the game itself as all my other games are working fine.

Taminator88

this is the gist- SAME issue with my MAC , My PC and MY Tablet - SAME issue with ALL browsers on each machine ... Support really needs to take a look at their end and stop telling customers its our browsers or machines

Claudia_D.

This is not a problem with our browsers, this is a problem with the game. If you check the comments on the game's Facebook page, a LOT of people are having this issue. All other King games are loading as usual, it is ONLY Candy Crush Soda Saga that will not load. I tried contacting so-called Customer Care, but got only an automated message that was no help at all telling me that there would be no further response. Very frustrating.

It doesn't matter what browser we use it won't open for some of us on FB been 2 days now for me

gkeeley

Yes, on my MAC desktop. I'm on the latest OS, El Capitan. Candy Crush Saga works fine but not Candy Crush Soda. I've tried Firefox and Safari, no go. Plays fine on my iPad.

Arial_Glories

A family member is having the same issue with loading Candy Crush Saga on a Mac OS X 10.7.5 Lion. But is able to run all other King games. I am running on a Windows 8 computer and my Candy Crush Saga runs just fine. I have checked the Adobe Flash on the Mac and it is up to date. Is everyone that is having this problem running on a Mac?

gkeeley

Telling us to use mobile or tablet is not really an answer, which is what we're looking for, and is a bit insulting from a Customer Care perspective.

It won't work on Safari either. Yes, it works on my iPad but I prefer to play on my desktop.

akay47

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

you should research your suggestions prior to posting them. To Chrome users who are writing in about this problem your answer implies that whomever is in charge does not know what is going on ... which gives us little hope for this issue to be remedied any time soon

akay47

Telling us to use mobile or tablet is not really an answer, which is what we're looking for, and is a bit insulting from a Customer Care perspective.

you are right !!! suggesting they use chrome browser to play would be useless also.. as i am using chrome and it doesn't work... which is why i started this thread. It also will not play on my phones. So .. someone broke it

Cap

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

I use Google Chrome and Candy Crush Soda with Flash won't open but Candy Crush opens just fine, so I agree it's an issue with the game, not the browser.

Gerald_Wagner

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

I have Google & it still does not work

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New here? Sign in or create an account to join the fun.

Accepted answers

Cezdiamond

Thank you everyone who took the time to raise this issue to us. We have located the problem of the sticky Candies, and everything should be running smoothly again now. Let the fun continue!

All comments

Wunderbaum

Hi Gkeeley!

Which browser are you using?

I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.

Cheers :-)

gkeeley

I am using Firefox. The weird thing is after I couldn't open Candy Crush Soda I tried Candy Crush Saga and it opened just fine.

gkeeley

Thank you, I've bookmarked your link so I can check it out later. I really appreciate your help.

Jan_Long

This is not a problem with our browsers, this is a problem with the game. If you check the comments on the game's Facebook page, a LOT of people are having this issue. All other King games are loading as usual, it is ONLY Candy Crush Soda Saga that will not load. I tried contacting so-called Customer Care, but got only an automated message that was no help at all telling me that there would be no further response. Very frustrating.

MarkHawk

Thanks for highlighting this. We are currently investigating the issue.

Current workaround is to play Candy Crush Soda Saga on a mobile device or a tablet.

Thanks for your understanding and patience.

Mark, Team King Care

Jan_Long

I am using Firefox. The weird thing is after I couldn't open Candy Crush Soda I tried Candy Crush Saga and it opened just fine.

I tried all the other King games I play, and all the rest of them work. Something is wrong with Candy Crush Soda Saga, not with our browsers.

Cap

Thanks for highlighting this. We are currently investigating the issue.
Current workaround is to play Candy Crush Soda Saga on a mobile device or a tablet.
Thanks for your understanding and patience.
Mark, Team King Care

I can't do that because I don't have access to those. I hope you're able to fix this issue. I'm confused I have had Adobe Flash installed on my computer for quite awhile and it's always automatically updated.

Michael_Stewart

Test your Flashplayer here: https://helpx.adobe.com/flash-player.htmlIf it says you have the latest version, don't worry, it's not your computer, it's King's problem. Just wait a few days until their IT guys figure it out. Most likely it's down for server maintenance or something.

gkeeley

I have noticed one thing, I don't know if this will help. Some time ago I stopped playing Candy Crush Saga at level 165 because I couldn't get passed that level. Now with Candy Crush Soda down I went back to Candy Crush Saga. The game has been changed to reflect subtle differences. It even looks like they MAY have made the level a little bit easier. Anyway, perhaps KING is making some changes to Candy Crush Soda and that's why that game is down. I wish they'd put up some type of notice so we don't blame the problem on our computers.

Steve_Baker

Telling us to use mobile or tablet is not really an answer, which is what we're looking for, and is a bit insulting from a Customer Care perspective.

Gerald_Wagner

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

I have Google & it still does not work

Cap

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

I use Google Chrome and Candy Crush Soda with Flash won't open but Candy Crush opens just fine, so I agree it's an issue with the game, not the browser.

akay47

Telling us to use mobile or tablet is not really an answer, which is what we're looking for, and is a bit insulting from a Customer Care perspective.

akay47

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

gkeeley

Telling us to use mobile or tablet is not really an answer, which is what we're looking for, and is a bit insulting from a Customer Care perspective.

It won't work on Safari either. Yes, it works on my iPad but I prefer to play on my desktop.

Arial_Glories

gkeeley

Yes, on my MAC desktop. I'm on the latest OS, El Capitan. Candy Crush Saga works fine but not Candy Crush Soda. I've tried Firefox and Safari, no go. Plays fine on my iPad.

Claudia_D.

This is not a problem with our browsers, this is a problem with the game. If you check the comments on the game's Facebook page, a LOT of people are having this issue. All other King games are loading as usual, it is ONLY Candy Crush Soda Saga that will not load. I tried contacting so-called Customer Care, but got only an automated message that was no help at all telling me that there would be no further response. Very frustrating.

It doesn't matter what browser we use it won't open for some of us on FB been 2 days now for me

Taminator88

Sue_M._Van

Hi Gkeeley!
Which browser are you using?
I can recommend that you use Google Chrome as it seems to run really well with Flash based games like Soda.
Cheers :-)

I have Google, Firefox, IE, and Comodo Ice Dragon. None of these browsers is working for Soda. Has to be the game itself as all my other games are working fine.

Welcome! 👋

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Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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