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Level falled back to 1

Rush
Rush Posts: 4 Newbie
in Support

I was on level 631, I had 1421 gold bars and 500+ lollipops, but now suddenly I falled on level 1 with 50 gold bars .. , I didnt uninstall or install the update or dint clear any data  Pls help

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Best Answer

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
    Answer ✓

    Hi Rush!

    Please check if you have your levels on Facebook or King.com.

    If you do then you can solve the issue by first disconnecting the Facebook/Kingdom connection, reboot your device, then reconnect to Facebook/Kingdom.

    After doing so you'll have all your progress and gold bars back.

    Cheers :-)

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Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
    Answer ✓

    Hi Rush!

    Please check if you have your levels on Facebook or King.com.

    If you do then you can solve the issue by first disconnecting the Facebook/Kingdom connection, reboot your device, then reconnect to Facebook/Kingdom.

    After doing so you'll have all your progress and gold bars back.

    Cheers :-)

    Flag · Helpful Sweet Love Haha
  • Francesca123
    Francesca123 Posts: 1 Newbie

    Hi Rush!

    Please check if you have your levels on Facebook or King.com.

    If you do then you can solve the issue by first disconnecting the Facebook/Kingdom connection, reboot your device, then reconnect to Facebook/Kingdom.

    After doing so you'll have all your progress and gold bars back.

    Cheers :-)

    Hi! I have the same problem, but when I try to reconnect to the game with my mail it says that it's not registered in the system (which is impossible, since I remember setting an account when I first started the game). What can I do?
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  • Rush
    Rush Posts: 4 Newbie

    Thanx for the answer, I already did that but cant see the same.

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