Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy Crush Soda is not working

I have not been able to play candy crush soda for weeks because the background is black and the color squares are blinking rapidly and they keep fading in and out..I am very frustrating because I love the game..I can play Candy Crush saga without any problem..help...

Accepted answers

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Dimin450

I contacted king.com and here was their reply to me. I tried the disabling hardware acceleration which worked for me.
"Thank you for contacting King Customer Care.
I'm pleased to tell you that the cause of this issue has been identified and is in the progress of being fixed.
As Google also need to implement a fix on their side the update might take a couple of weeks before it's live.
In the meantime an easy workaround is to disable Hardware Acceleration in your browser. To do this follow these instructions:
- While playing Candy Crush Soda on your PC right-click in the game board- Choose Settings- Now un-tick "Enable Hardware Acceleration"- Finally refresh the browser by clicking F5 or closing / reopening the browser.After the following release, which is expected on May 3rd, if you still experience this issue please use this alternative URL to access Candy Crush Soda:
https://apps.facebook.com/candycrushsoda/?forceSoftware=true
Add this address to your favourites/bookmark and use it whenever you'd like to play the game to avoid the issue reoccurring.
If you have any further questions or concerns please let me know.
Kind regards,
EkaterinaKing Customer Care"

Disabling acceleration does not help...just so you know!

kskalka

Having the same problem, but only on my desktop, not my iPad.?

I contacted king.com and here was their reply to me. I tried the disabling hardware acceleration which worked for me. "Thank you for contacting King Customer Care.I'm pleased to tell you that the cause of this issue has been identified and is in the progress of being fixed.As Google also need to implement a fix on their side the update might take a couple of weeks before it's live.In the meantime an easy workaround is to disable Hardware Acceleration in your browser. To do this follow these instructions:- While playing Candy Crush Soda on your PC right-click in the game board- Choose Settings- Now un-tick "Enable Hardware Acceleration"- Finally refresh the browser by clicking F5 or closing / reopening the browser.After the following release, which is expected on May 3rd, if you still experience this issue please use this alternative URL to access Candy Crush Soda:https://apps.facebook.com/candycrushsoda/?forceSoftware=trueAdd this address to your favourites/bookmark and use it whenever you'd like to play the game to avoid the issue reoccurring.If you have any further questions or concerns please let me know.Kind regards,EkaterinaKing Customer Care"

kskalka

It's not really an answer but I switched to IE and it works fine. It's a solution until they fix chrome. Edge on my PC cannot connect to the internet just like the store apps....I can't figure that out....online help wanted$149.95 for do a "advanced troubleshooting". I will live w/o Edge then.

kskalka

I am so happy. I found an answer, first by checking here and finding that it is a problem and not part of the game. I was using Chrome to play and it was flashing on me. Seeing the technicians here say to try the mobile app to keep playing, I tried going over to Microsoft Edge and it worked. I'm still doing research on fixing the issue with Chrome, I'll keep you posted, but the workaround is great and now I'm not quite so frustrated.

kskalka

Same here! Can play it on my phone but not on my laptop. I also have Chrome, please fix this!

kskalka

Having the same problem. Which browser do you use? Google Chrome has the black/flicker issue for me, but Firefox works like normal. Not a fix, but a work-around. Still hoping for a Chrome fix.

kskalka

I have the same thing you have. It's annoyed too to see the game look like this. Please fix for all of us having the same problem immediately. Thanks.

Corrado_Bortolin

I have the same thing you have. It's annoyed too to see the game look like this. Please fix for all of us having the same problem immediately. Thanks.

I have the same problem with internet explorer

Carlene_Bouch

I have the same thing you have. It's annoyed too to see the game look like this. Please fix for all of us having the same problem immediately. Thanks.

Larry Miller suggested to use INternet explorer instead of Chrome and it worked for me! Thanks Larry.

Carlene_Bouch

Having the same problem. Which browser do you use? Google Chrome has the black/flicker issue for me, but Firefox works like normal. Not a fix, but a work-around. Still hoping for a Chrome fix.

Thank-you!! Mine has been doing that since yesterday, so I logged in with Internet Explorer instead of Chrome and it's working fine. Thank you so much!

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Accepted answers

All comments

Carlene_Bouch

Having the same problem. Which browser do you use? Google Chrome has the black/flicker issue for me, but Firefox works like normal. Not a fix, but a work-around. Still hoping for a Chrome fix.

Thank-you!! Mine has been doing that since yesterday, so I logged in with Internet Explorer instead of Chrome and it's working fine. Thank you so much!

Carlene_Bouch

I have the same thing you have. It's annoyed too to see the game look like this. Please fix for all of us having the same problem immediately. Thanks.

Larry Miller suggested to use INternet explorer instead of Chrome and it worked for me! Thanks Larry.

Corrado_Bortolin

I have the same thing you have. It's annoyed too to see the game look like this. Please fix for all of us having the same problem immediately. Thanks.

I have the same problem with internet explorer

kskalka

I have the same thing you have. It's annoyed too to see the game look like this. Please fix for all of us having the same problem immediately. Thanks.

kskalka

Having the same problem. Which browser do you use? Google Chrome has the black/flicker issue for me, but Firefox works like normal. Not a fix, but a work-around. Still hoping for a Chrome fix.

kskalka

Same here! Can play it on my phone but not on my laptop. I also have Chrome, please fix this!

kskalka

I am so happy. I found an answer, first by checking here and finding that it is a problem and not part of the game. I was using Chrome to play and it was flashing on me. Seeing the technicians here say to try the mobile app to keep playing, I tried going over to Microsoft Edge and it worked. I'm still doing research on fixing the issue with Chrome, I'll keep you posted, but the workaround is great and now I'm not quite so frustrated.

kskalka

It's not really an answer but I switched to IE and it works fine. It's a solution until they fix chrome. Edge on my PC cannot connect to the internet just like the store apps....I can't figure that out....online help wanted$149.95 for do a "advanced troubleshooting". I will live w/o Edge then.

kskalka

Having the same problem, but only on my desktop, not my iPad.?

Dimin450

I contacted king.com and here was their reply to me. I tried the disabling hardware acceleration which worked for me.
"Thank you for contacting King Customer Care.
I'm pleased to tell you that the cause of this issue has been identified and is in the progress of being fixed.
As Google also need to implement a fix on their side the update might take a couple of weeks before it's live.
In the meantime an easy workaround is to disable Hardware Acceleration in your browser. To do this follow these instructions:
- While playing Candy Crush Soda on your PC right-click in the game board- Choose Settings- Now un-tick "Enable Hardware Acceleration"- Finally refresh the browser by clicking F5 or closing / reopening the browser.After the following release, which is expected on May 3rd, if you still experience this issue please use this alternative URL to access Candy Crush Soda:
https://apps.facebook.com/candycrushsoda/?forceSoftware=true
Add this address to your favourites/bookmark and use it whenever you'd like to play the game to avoid the issue reoccurring.
If you have any further questions or concerns please let me know.
Kind regards,
EkaterinaKing Customer Care"

Disabling acceleration does not help...just so you know!

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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