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I have been reporting that Candy Crush Soda downloads but does not open now for a month. I get no answers or help from Facebook. other games have no loading issues. I need help
Oh boy I have to tell you , I am not that great with technology. did not learn it back in my day in school. but I get by. so, I play on Facebook and actually was thinking about logging out and back in again. Im just afraid to do anything I am not sure of so I will ask one of my Grandchildren to help me. When you do thisdo you lose any of your score/points? and thank you so much for taking the time to talk with me
Hi there no worries and apologies if I was being unclear.
Ok so you're playing on a computer! Are you playing on Facebook or have you downloaded the game on Windows?
Thank you for reaching out to me. sorry but I am not very good at all of this but I think you are asking me where I play Candy Crush Soda? I play on a computer not a phone or I Pad. all my other Candy Crush games are fine.
Thank you for getting back to me! To be able to help you out further I need a bit more information.
If you can send any form of screenshot of the problem this is super helpful as well!
Thank you for the quick response. Let me tell you that I have been sending reports constantly and writing to Facebook now for a few weeks regarding this issue. No one other than you and maybe another person who reads my pleas for help in Community have responded. I play this game on my desk top computer. Facebook. All my other games are downloading and opening so this most certainly can not be a computer issue.
Hi there @Gloriarose & @MyBoosMomma
Very sorry to hear about your experiences yesterday, unfortunately yesterday we ran into an issue which affected all of our games where players were unable to play for a few hours which affected a lot of players but has now been fixed.
If you have had this problem for a longer time @Gloriarose then we need to know what platform you play on first so that we can help you further.
For more in depth help, you can also reach out to our support channels via the "Contact Us" page, both of these options should be more beneficial for you to get some help!
when Facebook does not like a comment or post they quickly know how to let you know however, they dont have the decency to respond to my many reports on my problem. just not nice.
I'm having issues as well and when I tried to resolve it via suggestions, it wiped away the 20 hours of infinity play that I EARNED and PAID for and lost my PLAY STREAK 😭😭 I haven't missed one single day playing since I started and now it's gone!! And won't allow me to claim my reward, THIS keeps occurring. But I'm connected and playing otherwise just fine.
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Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
