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Since you changed formats there are no candies in the squares, level 918, have to make blind moves.

David_Caron
David_Caron Posts: 5 Level 2

there are no candies showing in the squares, level 918, can't see the right moves to make. I have tried lower levels, same thing no candies in the squares. this happened after the format change.

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Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725 Level 5

    Hello David,

    It might be that you need to update/clean or change your browser.

    The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.

    I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com

    Let me know if these steps resolve the issue.

    Kind regards,

    Johnny

  • David_Caron
    David_Caron Posts: 5 Level 2

    Scored 474 and I cleared the cache and cookies, no change, thanks

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725 Level 5
    Answer ✓

    Hello,

    Could you please post a screenshot of this so that I can see what you are looking at.

    Thanks,

    Johnny

  • David_Caron
    David_Caron Posts: 5 Level 2

    Scored 474 and I cleared the cache and cookies, no change, thanks

    This problem is not solved, tried to send a screen shot like you asked, didn't happen
  • David_Caron
    David_Caron Posts: 5 Level 2

    Hello,

    Could you please post a screenshot of this so that I can see what you are looking at.

    Thanks,

    Johnny

    I tried to send a screen shot and it closed the problem, the problem still exists.
  • Joy_Holt
    Joy_Holt Posts: 1 Newbie

    Hello David,

    It might be that you need to update/clean or change your browser.

    The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.

    I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com

    Let me know if these steps resolve the issue.

    Kind regards,

    Johnny

    So I am am having this exact issue at level 190 shows the gum tiles, but no candies. This is the only one of your games I am having an issue with. The HTML5 test comes back with a 518. I have cleared my cache several times. That was the first thing I did. I am using Google Chrome. No other games have this problem. I'm currently playing Bubble Witch 3, and the Jelly Saga no issues.

Hey! Would you like to give us your opinion?