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Network Error
Answers
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Go to the App Store, tap on Candy Crush Soda Saga. You can find the version of the app
To find the model number: For iOS Settings -General -Info - (for example Model number MRY42QL/A)
You say you can’t sign out or in? Do you see an error like this in your profile?
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yes thats the error
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Version is 1.258.1
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Sorry about this @Memere1 😔
This type of error appears when something unknown goes wrong in the Soda app and it often indicates that the game app has become corrupted.
You could try a trick, which helped @pitty_kitty once.(you can find her tutorial here)
Her trick: Force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"
If this doesn't work then the only solution to fix this problem is to uninstall and reinstall Soda app.
Unfortunately, uninstalling the app will delete all your boosters (they are stored in your device’s memory) and recent progress you made while offline due to this issue. If you have a King/Facebook account, you can recover all gold bars and progress made before this issue occurred.
If all or part of your progress is lost after reinstalling the app, create an account if you don't have one yet and contact Player Support so they can manually restore your progress to your account. How to contact:
- tap on the blue gear
- tap on “question mark”
- tap on “my game progress”
- tap on “the progress I made isn’t showing in my game”
- scroll down, tap on “contact us”
- choose topic “lost progress”, subtopic “I lost my progress”
Note, if you've lost purchased items that you haven't used yet, please also contact Player Support.
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Thank you so much to all that commented on my issue. I deleted the app and went onto Facebook, and have had no issues since.
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