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Daily bonus Boosters are not being rewarded

Furmomma
Furmomma Posts: 2

Level 1

Is anyone else having this problem? It’s been doing the X’s for 6-7 weeks and I would like to know why. I’m on level 5880.

Answers

  • leahr
    leahr Posts: 25

    Level 3

    Yup doing that to me too

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Furmomma @leahr and welcome to Soda community!

    I'm sorry to hear that. I'm happy to pass on a report to Soda Studio

    Does this issue persist after checking troubleshooting steps?

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

    If you own a Kindle fire, check this out

    it's not possible to do in Microsoft app on computer

    -----

    If the issue still persists, please share more infos:

    • which version of Soda app is installed in your device?
    • what is the make and model of your device?
    • what is your game ID player number? Here's how to retrieve it

    thanks

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