I’m trying to play my game but it won’t let me in. The screen goes black.can anyone help? Thanks in

0419266642 · January 18

Is anyone having trouble playing the game, my screen goes black. Thank you

edsw210 · January 18

Not sure what platform your playing on but as long as your profile is saved I would delete and reinstall then sync back up.

Yosca · January 18

https://community.king.com/en/candy-crush-soda-saga/discussion/433062/i-m-trying-to-play-my-game-but-it-won-t-let-me-in-the-screen-goes-black-can-anyone-help-thanks-in

Welcome to Soda Community @0419266642

Sorry to hear this. Did you check for game and device updates? Please, never delete and reinstall because you will lose your boosters! Uninstalling and reinstalling is always a last resort. Let’s try troubleshooting:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

I’m trying to play my game but it won’t let me in. The screen goes black.can anyone help? Thanks in

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