New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
I’m trying to play my game but it won’t let me in. The screen goes black.can anyone help? Thanks in
Level 1
Is anyone having trouble playing the game, my screen goes black. Thank you
Answers
-
Not sure what platform your playing on but as long as your profile is saved I would delete and reinstall then sync back up.
0 -
Welcome to Soda Community @0419266642
Sorry to hear this. Did you check for game and device updates? Please, never delete and reinstall because you will lose your boosters! Uninstalling and reinstalling is always a last resort. Let’s try troubleshooting:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
0
