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Why Are the Ads Freezing????

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Lisar514
Lisar514 Posts: 1 Newbie

I am not able to finish levels because my ads are freezing (screen turns black) so I cannot get my extra bonus moves. So frustrating!!!!

Answers

  • Yosca
    Yosca Posts: 15,790 Soda Moderator
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    Welcome to Soda Community @Lisar514

    We are sorry to hear this, the Studio is aware of this problem and we hope it'll be fixed soon.

    You can report the ads if you wish. If you play on mobile device or Soda app, you can contact them directly from your device:

    • click on the blue gear
    • click on technical and connection issues 
    • click on thanks for reaching out to us 
    • click on contact us
    • fill in the form; select topic advert issues or reporting, subtopic I experienced a bug with an advert 

    If you don’t play on Soda app you can use this link HERE

  • Janet_Williams
    Janet_Williams Posts: 112 Level 3
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    I watch the adverts, when all three are watched, I click on play to go to level with extra boosters and lives and it just sits there, so I have to close the game and start again. This can happen several times into 1 hour, it gets tedious and frustrating,do keep on top of cache clearing, plus I loose the boosters and lives when I shut down,

  • Jennifer71281
    Jennifer71281 Posts: 4 Newbie
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    En mi juego ya no me aparecen anuncios para ganar movimiento o al inicio de cada nivel para ganar Boosters😔

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