Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Having issues with Bubblegum Hill? Click here!

Hi everyone,

We are seeing many complaints about Bubblegum Hill being stuck once you have completed it. This is indeed a known issue that we are currently investigating. Although you are getting the rewards once dethroned, you cannot play it again since the event stays locked.

Apologies for all the inconveniences and thanks for the patience again.

As soon as we have any update on this, I will make sure you're all informed.

Cheers!
Xarly

UPDATE 10/12/2018 - We have just managed to fix it and now you will be able to claim the throne as many times as possible. The deployment might take a bit so please stay patient.

Accepted answers

Xarly

Hey everyone,

Thanks again for all your feedback and for staying respectful.

The iteration we had was a work-around due to an unfortunate glitch, while the team kept working hard on a fix.

With that said, we have just managed to fix it and now you will be able to claim the throne as many times as possible. The event will still run for a day every day for the time being though.

I want to thank you all for the patience and to keep encouraging you to send feedback our way and help us make your experience better. I'll make sure we are here to read it and address it.

Cheers,
Xarly

Xarly

Hi everyone!

It looks like the pesky Bubble Gum Troll is at it again causing havoc! He has decided to temporarily change the rules and he now wants to keep his throne for longer and stop you getting his Sodalicious rewards.

What are the new rules?

You now have one chance a day to try to conquer the throne. Play the five levels to win the rewards. After crowning yourself, you will need to wait until the day after to have another shot at conquering it again.

You will not be able to sit in the throne multiple times a day. A king needs to rest!

If you have some questions around the new way the event will work for now, feel free to drop them in the comments. I'll do my best to answer each and every one of them.

Once again, thank you so much for being respectful around this and apologies for any inconveniences happening these days!

You guys rock

Cheers,
Xarly

Xarly

Hi everyone,

The issue around Bubblegum Hill has been proven to be a bit tricky. The event is for now gone and we are working on changes to it that will help tackle this situation.

I want to take the time to thank you all for staying positive and respectful, you are such a great Community! I'd also like to apologise in behalf of the studio and to let you know that we are working our hardest to make sure that the scenario is as optimal as possible.

Cheers,
Xarly

All comments

Nathan_Abdow

Hopefully something can be done. When bubble gum hill shows up on weekends, I play a lot and stockpile a ton of lollipops. Haven't been able to do anything this weekend.

rap

The entire game has issues I still do not even see bubblegum hill and I get a gift box and when I click on it it says oops unable to send gift now we will send it later. I hope all issues are resolved soon including access to the store, special events etc.....

daisymama5

Locked out for 23 hours so far.

Commenting so I can see updates!

firebombmarkus

You are welcome @Elsa 🌻 We are here to help each other 🤗

Creative_Elsa

Hi @summitgambhir2003, please follow this link because the Community Manager will be updating the progress from here:

https://community.king.com/en/candy-crush-soda-saga/discussion/246526/having-issues-with-bubblegum-hill-click-here/p1

moveelo

I’m having the same issue. Has been locked since yesterday afternoon.

Creative_Elsa

Hi @firebombmarkus, thank you for letting @Nathan_Abdow know that he posted in the wrong community. Did you transfer this over because it is now in the correct community?

Hi @Nathan_Abdow, you might want to follow the Bubblegum Hill thread here: https://community.king.com/en/candy-crush-soda-saga/discussion/246526/having-issues-with-bubblegum-hill-click-here/p1

The studio is aware that there are problems with this challenge and the Community Manager will be posting updates there.

Creative_Elsa

Hi @roxy1venegas, @danaoso, @Fiona_Iris,

The studio is aware of the issues with Bubblegum Hill and I suggest that you follow this link because the Community Manager will be updating there: https://community.king.com/en/candy-crush-soda-saga/discussion/246526/having-issues-with-bubblegum-hill-click-here/p1

stariah

Having the same issue. I have now been locked out 15 hours.

Usa_Ananwatanyoo

Xarly said:

Hi everyone,

We are seeing many complaints about Bubblegum Hill being stuck once you have completed it. This is indeed a known issue that we are currently investigating. Although you are getting the rewards once dethroned, you cannot play it again since the event stays locked.

Apologies for all the inconveniences and thanks for the patience again.

As soon as we have any update on this, I will make sure you're all informed.

Cheers!
Xarly

jacki

Wow what a dream that would be! Congratulations Elsa!

ragrunberg

Also I can’t play. When will it be fixed. I won 20 hours ago and still liked out

blueisme

Again same problem with bubblegum hill. Useless gift of 6 hours if you cant play you cant earn gold bars.

Fiona_Iris

Same here!!! Help please!! From yesterday till today I have not been able to play to retake the throne. Is it a bug or designed ??

danaoso

Me too, all the levels are checked off and it won’t let me play again...

firebombmarkus

Hi @Nathan_Abdow

Are you sure you are talking about Friend Saga? It sounds like Soda Saga to me. If it is the case please follow this link wma post there https://community.king.com/en/candy-crush-soda-saga/categories/discussions-ccss

Have a great day!

Nathan_Abdow

I beat bubble gum hill, recieved one gold and when I went to go back in to recapture the throne, someone else was on the throne, yet all 5 levels were still checked and I'm unable to play. This has been for about 7 hours now

Usa_Ananwatanyoo

Mine stilllock since yesterday and i read a lot of comments here that said to reinstall but i am worry that i will lost all my lollipop. Hope you fix soon ans i see that some people have rewards from this stuck. How come i dont have?

rap

Well I am still not getting bubble gum hill or any extra activities. Today I actually saw the gift box which I haven’t seen in weeks and thought great maybe the game is fixed, it was short lived asa message appeared oops we’ll get you your gift later something went wrong. So hopefully they are working on it and all will be back to normal soon?

jlynnb23

I actually meant 700 Lollipops, not gold bars. Couldn't find an edit option for my comment.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Xarly

What are the new rules?

You will not be able to sit in the throne multiple times a day. A king needs to rest!

Cheers,
Xarly

Xarly

All comments

blazer007_2001

I was only given 2 hours of free play and also doesn’t matter when the game is locked. 🙄

summerj

my husband deleted and installed again and his works. But he lost everything but his gold bars.

Ryan-2

Got it to work by deleting and reinstalling, however I lost ALL my boosters

Steph19041961

I thought it was fixed, because it let me play Bubblegum Hill twice, but now I am blocked again. I also received 6 hours of lives as a gift, but that does me little good with no Bubblegum Hill access.

jlynnb23

Well that sucks for me! I have over 700 Lollipops so cannot take the chance of deleting, reinstalling and losing them all. What the heck is going on King? This is absolutely ridiculous!

roxy1venegas

There's still 32 hours left on bubblegum hill and I've been wanting to retake the throne but every time I click on it it won't allow me to??

summerj

You won’t lose all of your gold bars but you will lose all of your boosters and suckers if you delete.😕

PummyRaj

Hello!

I have not had the Bubblegum Hill" in past few weeks now. So, I am not aware of "locking" issue!!

But, my complaint is the reward of Gold Bars. No matter how long we are on the throne -- let it be 10 min / 25 min / 40 minutes, the reward is just 3 Gold Bars!! If we rule less than 5 min, I completely understand the gift of 3 Gold Bars. But, even for 25 to 40 minutes also, the same!!!

Please change this setting too, KING! Thanks!

jlynnb23

I actually meant 700 Lollipops, not gold bars. Couldn't find an edit option for my comment.

Me too, all the levels are checked off and it won’t let me play again...

Fiona_Iris

Same here!!! Help please!! From yesterday till today I have not been able to play to retake the throne. Is it a bug or designed ??

blueisme

Again same problem with bubblegum hill. Useless gift of 6 hours if you cant play you cant earn gold bars.

ragrunberg

Also I can’t play. When will it be fixed. I won 20 hours ago and still liked out

jacki

Wow what a dream that would be! Congratulations Elsa!

Usa_Ananwatanyoo

Xarly said:

Hi everyone,

We are seeing many complaints about Bubblegum Hill being stuck once you have completed it. This is indeed a known issue that we are currently investigating. Although you are getting the rewards once dethroned, you cannot play it again since the event stays locked.

Apologies for all the inconveniences and thanks for the patience again.

As soon as we have any update on this, I will make sure you're all informed.

Cheers!
Xarly

stariah

Having the same issue. I have now been locked out 15 hours.

Any competitions going on now?
Hello everybody, I would like to learn how to join a team and compete
Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
No events
My games no longer show events, avatar, nor coins
extra lives
I play my five levels, it shows I will get five extra when it goes fishing. And them it only gives me 1 extra lives life.
I logged in using Facebook
when I did login using facebook I ve lost my 24 hours boosters

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