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I did a Amazon payout but nothing came through. The 4899 coins were taken.

I did a Amazon payout but nothing came through. The 4899 coins were taken. When I click on the Wallet I see it and it says click to redeem but that doesn't work. Can you help me please? Thanks

Accepted answers

Pitty_Kitty

Hello @Stardustn and welcome to Soda community!

Sorry to hear about this. Community forum can't handle purchases issues as they contain sensitive infos of the player but you may ask King Player Support (customer service) to send your missing items.

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

All comments

Stardustn

Thanks so much!

Yosca

Welcome to Soda Community @Stardustn

All purchases go through a 3rd party, such as Amazon in your case. You have to contact Amazon Customer Support.

Pitty_Kitty

Hello @Stardustn and welcome to Soda community!

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Pitty_Kitty

Hello @Stardustn and welcome to Soda community!

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

All comments

Pitty_Kitty

Hello @Stardustn and welcome to Soda community!

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

If you don't play Soda on app or you have trouble contacting from the app, then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Yosca

Welcome to Soda Community @Stardustn

All purchases go through a 3rd party, such as Amazon in your case. You have to contact Amazon Customer Support.

Stardustn

Thanks so much!

Welcome! 👋

New here? Sign in or create an account to join the fun.

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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…