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What’s happened my game got got reset I lost everything I built up plus it’s gone back to the old rewards game levels are different too. Plus can’t send or receive lives it’s a mess I’m on level 2789
I followed all your instructions couldn’t log in or out sorry nothing worked
Hello!
I'm afraid I don't understand what kind of problem you're experiencing
If troubleshooting steps (shared above) don't help and Soda app is still not running smoothly you could try uninstalling it and reinstalling it from your App store as a last resort. This way Soda app returns to its factory settings and all possible app corruptions are deleted.
If you use a King account (simple email address + password) or Facebook account to save your progress, after reinstalling you'll be able to log back in to your account and find all your progress and gold bars right where you left off.
Note: if you don't use any account to save progress at all, then your progress is not being saved on King servers and it will be deleted after uninstalling.
Unfortunately uninstalling Soda app deletes boosters permanently (they're not saved on King servers, unlike progress and gold bars) but if they have been already deleted due to a glitch then there's nothing to lose, if I understand this correctly.
If you're experiencing technical problems which are related to your ipad, I advise you reach out to an ipad expert who can physically look into your device and has more resources than Soda community forum to better understand the issue and rectify it.
Hope this helps
The actual issue is apparently I’m opening the candy crush soda app and playing candy crush saga , I’m playing on the iPad with Crome. weather or not this makes any difference I don’t know. Sorry I’m not that tech minded, any help is.very much appreciated, I will try your instructions and let you the outcome.
As for your boosters, check our guide here
If boosters don't appear then it would seem they're permanently lost due to this glitch.
King can offer support and replacement for any you've purchased but not yet used.
How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost lost items". Explain your problem and send.
Hello @clitlover63 and welcome to Soda community!
Do you mean your game has connection issues and features don't work properly?
Please check troubleshooting steps and let me know if the issue persists afterwards:
If you don't see this kind of error message, please go ahead and:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
Hello again @clitlover63🤗 A Sweet Saturday!
I am sorry! It looks like my friends did not receive my tag! Let me give them a shout out one more time...
@Pitty_Kitty and @Yosca, can you please help our friend please?
Thank you🍫🍫
Any news of such yet please
Hi @clitlover63🤗 Thank you for the screenshots!
Currently, you are in Candy Crush Saga area. You are having the issue in Candy Crush Soda Saga! I won't be able to help you out properly as I am not aware about these issues!
Let me call in our Soda Saga Moderators @Pitty_Kitty and @Yosca to explain and help you out with the issue🍫🍫
Yes I lost all boosters but managed only to get levels back this all happened after a secrurity update on my iPad.
Hello @clitlover63🤗 A Warm Welcome to our sweet King Community!
I need some details to understand the issue please...
Which device are you using? If you are on a mobile device, can you check the App version you have right now?
Few questions...
1) You said you lost everything! Did you mean the boosters or the level progress?
If it is the boosters, did you reinstall the game or change your device? Did your game crash?
2) What do you mean by "it gone back to old rewards"? Are you talking about a feature?
Can you show me a screenshot of your rewards and the feature?
3) I need to see screenshots of your game levels too please!
TO reply back, you can simply type in the blank box given below. To post the screenshots, tap on the 2nd icon located in the bottom left corner of the comment box.
Hope to talk to you soon🍫🍫
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
New here? Sign in or create an account to join the fun.
I have written and written even put in a dispute with my bank paid 14.99 for 130 gold bars got message no money was taken from my account but it was and never received gold bars I enjoy the game Candy Crush Soda but I willnever again purchase anything from them
When i got to level 76, the episode looked exactly like episode 4, what's going on? (I am not new to candy crush soda, i got to about level 1060, but due to the music change, i really didn't like it, so i installed an older version, Sure, gold bars don't work or load, but i can still enjoy CCSS.)
I Need HELP please....I should be at #569 with 20 GOLD BARS AS A BEAR PROFILE Picture, However, You guys SENT ME BACK TO #1 as a COW. YOU ARE MEAN!!!! I have been playing from #1 yesterday, I am at #55 level. right now, but IVE been Pretty angry about this since you Guys all screwed my account OVER yesterday!! Please…
I want to change my name in soda crush saga game?
I was playing this morning and all of a sudden the game graphics went to hell, no explosions, nothing like that and my in game power ups are dialed disabled. I can click on them but nothing happens. Please advise.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
