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Quests are frozen

Yaz_Milani

Hi there, have just noticed my quests have not been active for a few days. Checked yesterday and today it has been stuck on 96 hours 00 mins. The quests help me get extra boosters otherwise I would have to be stuck on levels a lot longer! Please fix this! Thanks

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FFV1607

My "Quests" has been frozen at "96h 00m until new quests arrive!" for about 3 or 4 WEEKS.

Because of where I work (and even before); I haven't backed it up to Facebook and haven't had this problem before.

I have all the current patches both on my phone & the game & it hasn't changed.

Any suggested solutions?

Yaz_Milani

Yes I started at the same level.. just lost my lollies

QueenB

@Yaz_Milani did you remember to connect the game app back to Facebook so your progress can sync?

Yaz_Milani

Ok so I reinstalled the app... not only I’m back at day one but I’ve lost my lollipop boosters. I recall having at least 8 😏

Yaz_Milani

That’s not fair! Is there no other way?

QueenB

Thanks for flagging this @Elsa

Yaz_Milani The only way to fix this is by reinstalling the game app however, this will mean that you will lose you're saved up boosters and lives and it will reset your Daily Bonus back to day 1.

Yaz_Milani

I like the sound of that but no matter how many other games I try.. soda crush is the one for me.. i don’t have to think when I play it... it also relaxes me! My life is otherwise so busy I cannot find the time to do much else! Thanks anyway

Creative_Elsa

I'm at the point that I am starting to play other games from them. I started Shuffle Cats last night and it's got me hooked already! I also tried Pyramid Solitaire Saga but I am not impressed with those gold bugs crawling across the board and then disappearing into a hole. Take a break from the game and try other games instead.

Yaz_Milani

Thanks.. Im getting quite upset for losing out on the quests. They used to give me so many free boosters to help me pass the harder levels. It’s been too long. I miss them 😔

Creative_Elsa

Hi @Yaz_Milani, thanks for posting the print screen. @Xarly should be checking the messages here in the community so he might have the answer for you.

Yaz_Milani

This is the screen shot. Sorry was confused about where to post it. Thanks

Creative_Elsa

A print screen is a copy of what you are seeing. I'll give you a link here that will tell you how to create it.

https://www.take-a-screenshot.org/

When you have the print screen, please come back here and start a new message. Directly above where you are going to type there are a bunch of different things that you can use. Go towards the right and just a little more than half way across you are going to see what looks like a picture. Click on the arrow and then click on the browse. It should take you to where you put the print screen. Click to open it or double click on the print screen and it should upload here.

Image: https://us.v-cdn.net/6030983/uploads/editor/gv/ispt2q0vn6z0.png

Yaz_Milani

What’s a print screen? Screen shot?

Creative_Elsa

Duh Elsa! Sorry about that. I didn't pay attention to which device! Can you possibly do a print screen for me so that I can get a better idea of what's going on?

Yaz_Milani

That sounds like a solution only my device is Apple not android 😔

Creative_Elsa

Hi @Yaz_Milani, wow none of that worked! See if this helps: https://community.king.com/en/candy-crush-soda-saga/discussion/246255/i-dont-get-any-quests-any-more#latest

Yaz_Milani

Hi again. I tried all of those options. It’s still stuck at 96 hours

Creative_Elsa

Hi @Yaz_Milani, maybe you need to do some troubleshooting.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Make sure that you have the latest version of the game.