Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

I purchased a special deal and it didn't get into my account

I'm located in Brazil and my mom wanted help purchasing a special deal in this game and we purchased it. However, the problem is that the things she bought had never got into her account.

I need help resolving this issue, please.

She plays on an Android.

Note: she bought it via PIX because it was available on Google Pay. I just saw this game doesnt support this kind of payment. However, the money was already discounted from her account, so she must receive a reimbursement or the item. How can you help me with that?

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Pitty_Kitty

Hello @Pavspavspavs and welcome to Soda community!

I'm sorry to hear that. in case of refunds the options are:

report a problem through Google Play (advised in case of full refunds)

Please read 👉️HERE for more directions

contact King Player Support and send them your purchase receipt when a King agent reaches out back to you

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". To ensure a better service, please fill in the form by selecting "Purchase Issues or Questions" and the subtopic that applies to your case the most. Explain your problem and send.

Please read 👉️HERE for more directions

issue a dispute through your credit/debit card account or bank account where money was taken from

Visit the website of your card or bank account for more infos

Hope it helps

Courtney1990

Oh ok

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Courtney1990

Oh ok

Pitty_Kitty

Hello @Pavspavspavs and welcome to Soda community!

I'm sorry to hear that. in case of refunds the options are:

report a problem through Google Play (advised in case of full refunds)

Please read 👉️HERE for more directions

contact King Player Support and send them your purchase receipt when a King agent reaches out back to you

Please read 👉️HERE for more directions

issue a dispute through your credit/debit card account or bank account where money was taken from

Visit the website of your card or bank account for more infos

Hope it helps

How do i contact customer support?
How do I contact customer support?
extra lives
I play my five levels, it shows I will get five extra when it goes fishing. And them it only gives me 1 extra lives life.
I logged in using Facebook
when I did login using facebook I ve lost my 24 hours boosters
Any competitions going on now?
Hello everybody, I would like to learn how to join a team and compete
Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
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