[Fixed ✅] Missing Rescue Buddies Rewards

debbiebq · May 6

I'm having trouble claiming prize from "Rescue Buddies". For the last 2 days I try to open the program and it just closes the program quickly.

I'm on 4325 now.

Thank you in advance,

Sweets/Debbie

Yosca · May 6

Welcome to Soda Community @debbiebq

The Studio is aware and investigating this. You can find info in the main thread ➡️ HERE

In that thread, please provide your Player ID and what device you are playing the game on. Check HERE how to find your Player ID.

Sorry for the inconvenience.

gpanda · May 6

gpanda

lenova laptop

Celtyliz · May 6

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3047198#Comment_3047198

I also can't claim my Rescue Buddies reward. My username is PandaBear, user id is 6109273903 and I'm playing on a Lenovo laptop.

LoFiGummy · May 7

Hey Soda players!

I've received news from the Studio that they've been able to identify the bug and are working on fixing it. Hopefully it will be fixed with the new levels coming later this week!

I'll keep everyone posted once I have more information, thanks again for your patience! 🙌

youbigchad · May 8

https://community.king.com/en/candy-crush-soda-saga/discussion/446647/being-investigated-missing-rescue-buddies-rewards

Mine says claim but the screen doesn't go. Player ID 14987883392

Violetshadow · May 8

https://community.king.com/en/candy-crush-soda-saga/discussion/446647/being-investigated-missing-rescue-buddies-rewards

Same problem,

https://community.king.com/en/candy-crush-soda-saga/discussion/446647/being-investigated-missing-rescue-buddies-rewards

Violetshadow

marymcrios · May 9

My teammate and I have completed the challenge yet it's not awarding the prize. I tried rebooting the game and power cycled my phone yet it just flashes the screen and then closes back to the game menu. Please see screenshot showing we completed it

Screenshot_20240509-100950.png

martimcfly33 · May 9

https://community.king.com/en/candy-crush-soda-saga/discussion/446647/being-investigated-missing-rescue-buddies-rewards

I am also experiencing the issue with the Rescue Buddies rewards. My User ID is 13251498805 and the device I'm playing on is a Samsung Galaxy s22. Thank you