App issues

Hello @fandrade210 and welcome to Soda community!

Let's try to understand what's going on 😊

Please check troubleshooting steps and let me know if the issue persists afterwards:

1. you play on Soda app: check for app updates
2. [you play on browser: check for browser updates here. Try different browser]
3. check for device software updates
4. check whether your device has at least 2 GB of free storage
5. provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
6. you might need to repeat the steps above 3-4 times

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• *It depends on device type:
• If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
• If you own Apple mobile: open Settings - Safari - Clear History and Website Data
• If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps
  - Installed Apps - find Soda app - click the ellipsis (...) - select
  App Recovery - confirmation window will pop up - click Clear Cache
• If you own a Kindle fire: click here
• Read infos on browsers and more here.