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App issues
fandrade210
Posts: 1
Level 1
in Support
My game has started having issues when on the main page going from level to level it's doesn't freeze but gets sluggish to a crawl I hadn't had this issues until latest update for new themes and want to know how to remedy I have same issue with Candy Crush Friends on this phone as well but have no issue with Candy Crush Saga or soda until now. Please help thank you
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Answers
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Hello @fandrade210 and welcome to Soda community!
Let's try to understand what's going on 😊
Please check troubleshooting steps and let me know if the issue persists afterwards:
- you play on Soda app: check for app updates
- [you play on browser: check for browser updates here. Try different browser]
- check for device software updates
- check whether your device has at least 2 GB of free storage
- provided you have a King account to save your progress: try to log out- close game - clear cache* - turn off device, wait a couple of minutes and turn it back on - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
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- *It depends on device type:
- If you own Android mobile: open device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
- If you own Apple mobile: open Settings - Safari - Clear History and Website Data
- If you own W10-W11 PC and play on Microsoft Soda App: open Settings - Apps
- Installed Apps - find Soda app - click the ellipsis (...) - select
App Recovery - confirmation window will pop up - click Clear Cache - If you own a Kindle fire: click here
- Read infos on browsers and more here.
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I've tried everything still not updating
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I have a Samsung s22
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