Candy Crush Soda Saga

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Soda Saga, level 2855 has a bug?

soda bottle doesn’t fall although the candy at the source is crushed many times. the only bottle dispenser releases only candies of unmatchable colors and obstacles. It was impossible to complete the level. Please look into it. Thanks.

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Alessandro_S

Hi @chitthuhlaing , @Andrea-17 , @Nathalie_V - I played the level yesterday (on Android, completing it with help of 3-4 lollipop hammers) and had another go a few minutes ago, to check it out, and didn't complete it but I could have, again with a few hammers.

Are you referring to the bottom bottle dispenser or the top one?
And, which platform are you playing on?

Nathalie_V

Thé same problem on Level 2855.
I lost extras bécasse of that

Andrea-17

Experiencing the same issues on level 2855. Just as I had all the extras going fir another 40 minutes. Swizz!

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Andrea-17

Experiencing the same issues on level 2855. Just as I had all the extras going fir another 40 minutes. Swizz!

Nathalie_V

Thé same problem on Level 2855.
I lost extras bécasse of that

Alessandro_S

Nathalie_V

I played on IOS (iPhone 7). I had the problem for the first bottles. The first one is ok but after there is no bottle (I tried with hammer and other things...).

Alessandro_S

@Xarly - it seems I can't reproduce @Nathalie_V and others' issue here.

There are two bottle dispensers on the level, one in the bottom section and one in the top section.

On my Android phone I get a new bottle every two or three crushes/matches on the square just below the bottom dispenser (and same on the top one later in the game) while some players don't seem to have a new bottle after the first; Nathalie_V has iOS, so perhaps it's a platform-related issue?

Xarly

Thanks everyone! (both the ones flagging it and also @Alessandro_S for the support)

I would need a screenshot or recording of what you see so that I can take a better look or check with the studio if needed. If you don't know how to do it, just let us know and we will be happy to help

.

Cheers!
Xarly

chitthuhlaing

I tried the level again in 2 3 days and it seems that the bug was removed. Soda botttles fell from the dispenser and I finished 2855 with no problem.

Alessandro_S

Thanks @chitthuhlaing for reporting, great news! Hope other players can confirm the issue is fixed

dns

Xarly said:

Thanks everyone! (both the ones flagging it and also @Alessandro_S for the support)

I would need a screenshot or recording of what you see so that I can take a better look or check with the studio if needed. If you don't know how to do it, just let us know and we will be happy to help .

Cheers!
Xarly

I am currently experiencing this bug, a month and a half after this post. I have boosters that are going to run out as a result.

i spend way too much money on this game to experience these problems.

please help?

Thank you

Xarly

Hi @dns ,

I'm sorry to hear so. As you can read above, these issues were fixed for our players back then. Since you seem to be having it now, there are two things I would like to point out around how to solve it:

I will look into your account and compensate any loss derived from this issue, so nothing to worry about there.
I can also offer moving you to the next level. This would also mean that you would lose all records on previous levels (and will have 2 stars on each of them now, although you can always repeat them and improve those scores). If you would like that to happen, please comment below and I will make sure we do so.

Cheers and sorry for all the inconvenience,
Xarly

antonmissy

Hey, I just got to level 2855 today and I'm having the same issues, wasted boosters to try to get bottles to fall on the first area. Only one falls. I can see from posts on here that this has been a problem for almost three months. Can anything be done to get it fixed or moved pass it. I dont want to waste anymore boosters on it.

antonmissy

So tried it again today and it's working normal again

Jeninmn

I'm having the same problem. I've spent money on this level yesterday and forgot about it today. Remembered after paying for the ticket special. Now I'm not going to be able to use it.

Update: I used all of my switches to get the bears above the line. Shouldn't have to spend extra on a faulty level 😔

demente42

I too had the same issue on this level. Played a second time and no issue. Played a third time and it came back. I think I figured out what causes it. I only had an issue when I combined the color bomb with a color candy at the very beginning thus wiping out all the stationary black squares. I also experienced a shorter bottle dry spell when I combined a color bomb with a striped candy. It did not appear when I combined the color bomb with the color change later in game play.

Creative_Elsa

Hi @demente42, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

That's great that you figured out why it's happening. Hopefully it will help other players when they get to this level. Thanks for sharing!

timmyinglis

April 9, 2021 and I am having this same problem. Bottles don’t drop, only more candy. Playing on IOS.

Yosca

Welcome to the Community @timmyinglis I’m also playing on an iOS device and I have no problems. The trick is you have to hit the middle block, and there the bottles will fall. At a certain point the screen moves up and the bottles will fall again in the middle. So you need to concentrate on the middle. See my screenshots:

Aim for the orange candy in the middle, to hit the block. If you hit it twice, a bottle falls down.

Keep pointing at the middle bottle so that a new bottle can fall down. After some bottles the screen moves up and again, aim on the middle section to let the bottles fall.

Hope this helps 😊

SaintSaturn

I realize this is a few years later, but this bug still exists. Demente42 is right that it occurs if you combine a color bomb with a color candy at the beginning. I wasted several bonuses doing this. No bottles drop, only unmatchable colors. I am playing on iOS.

SaintSaturn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2440940#Comment_2440940

I actually managed to get a screen recording demonstrating the bug, but can only post screenshots here…

grffxprs

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/334748#Comment_334748

I'm on level 2855 and experiencing this issue. How can I get past this

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