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Loja

RoseMantuani52
RoseMantuani52 Posts: 5

Level 2

Porque a loja sempre fica indisponível? Isso nos prejudica no avanço tanto para quem tem ouro, quanto para quem quer adquirir um pacote. Verifiquem o que há de errado, por favor!

Grata.

Answers

  • Yosca
    Yosca Posts: 17,669

    Welcome to Soda Community @RoseMantuani52

    Sorry to hear this! If you see the “store is unavailable” , try troubleshooting: force close the apps - clear the cache -> not data  that will delete your boosters - power off your device for at least 10 seconds - restart your device - check for game and device updates - log back into the game - (re)play some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    *Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    *Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

    Hope this helps 🙂

  • RoseMantuani52
    RoseMantuani52 Posts: 5

    Level 2

    edited May 29

    Agradecida por sua orientação, mas não funcionou. Tentei até em outro aparelho! Na verdade, parece que essa função tem vida própria e só funciona quando quer. Em Candy Crush Saga funciona normalmente. É desanimador não saber o que fazer.

  • Yosca
    Yosca Posts: 17,669
    edited May 29

    Sorry to hear that @RoseMantuani52 Do you have game version 1.269.4? And a strong and stable internet connection?

    What devices do you play the game on? Make and model please 🙂

Hey! Would you like to give us your opinion?