Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

I inadvertently deleted Candy Crush Soda & lost all levels completed - how do I get them back?

I inadvertently deleted Candy Crush Soda and lost all of the levels I had completed - how do I get back to my previous level?

Accepted answers

Creative_Elsa

Hi @pjoverman, you are now in the correct community! Sadly, we cannot restore progress in the community due to data protection issues. Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

All comments

Creative_Elsa

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

QueenMia

Hi @pjoverman and welcome to our vibrant Community!

I'm moving this thread to the Candy Crush Soda Community so other players can help you out and/or be helped! But I think @JustPlaying's reply should answer your question

JustPlaying

Hi @pjoverman Welcome to the Candy Crush Friends Community

I think you meant to post in the Candy Crush Soda Community I will ask that this post be moved. There members can see your post, help and be helped. You can also click the Home tab in the top left corner and select the correct community. If you were logged in with a King or Facebook account your progressed is saved on the servers. You should just need to log in using the same account you used before. Please see this FAQ

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Creative_Elsa

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

All comments

JustPlaying

Hi @pjoverman Welcome to the Candy Crush Friends Community

QueenMia

Creative_Elsa

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…