Help with Candy Crush Soda?
Rubygemstone
Posts: 10
Level 2
in Support
Ads freeze at 27 or 28 seconds so lose boosters. "fly bikes" and "Multiflex" are two examples. Nothing I try starts the countdown no matter how long I wait. Can you fix this? I've lost many boosters and games because of this. Please help. ruby
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Answers
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Are you updating the game?
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I’m sorry this is happening @Rubygemstone
Please try the following:
- Restart the Game: Sometimes, restarting the game can clear any temporary glitches.
- Update the Game: Ensure your game is updated to the latest version.
- Clear Cache (Android): Go to Settings > Apps > The game > Storage > Clear Cache.
- Clear Cache (iOS): Go to Settings > General > iPhone Storage > The game > Offload App.
If nothing helps, please contact King Player Support:
Contact Support:
- Open the game app and go to the settings menu (gear icon).
- Tap on the "?" and select the topic of the issue.
- Select "Contact Us" and provide details about the issue, including a screenshot if possible.
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