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sharonfenech · July 29

Please Please help me get back to my original levels. I broke my phone so It seems that I'm starting back off at stage one instead of 5000 and something

Yosca · July 29

Hi there @sharonfenech welcome to Soda Community

I am sorry to hear that you had to reset your phone and lost your progress! Did you save your game by using an account? If you use the same login credentials you should find your progress back. Unfortunately you won’t find your boosters back, as they are stored in your device’s memory. If you still can’t find your progress please visit thr link below how to get it restored.

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Let me know if you need more help 🙂

Yosca · July 29

Hi! Please follow the instructions in this thread:

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

To contact Player Support, please click here 👉 https://soporto.king.com/contact Fill in the form, select topic “lost progress” subtopic “I lost my progress” and submit.

sharonfenech · July 29

You You people are young and don't realize that as older generation do not know how to do some of these tricks on the apps.

Yosca · July 29

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3127538#Comment_3127538

No @sharonfenech I am not that young 😉

But please, click on the contact us in my previous comment. When you have submitted the form you might receive an automated response, then please reply back to the email and an agent will be in touch. They can help you to restore your levels, the community cannot.

If you need more guidance, please reply below 🤗

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