Message "We'll send your rewards once there is a stable network connection"

pegif · August 23

I'm on level 14650 and have been unable to play since two weeks ago update. I received message "you made it to the elite top 3 players to move to next stage" when I it claim I get above message and cannot move any further have to leave game. Stays on the page with error message.

Yosca · August 23

Welcome to Soda Community @pegif

I am sorry that you have this experience 😕

Please try the following steps:

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

pegif · August 24

I did all of this and still have the same issue. I m playing on a Kindle Fire 7th generation. I also have Candy Crush, Jelly and Friends; all of these are working fine. Please help! Obviously Soda is my favorite as I'm at level 14650!