What's happening in Soda in May? 🏖️🏹
🎧🏆 Participate in the Soda Audio Challenges and win prizes! 🌟
📸👀 Soda is now on Instagram!
🏆🏖️ Soda Summer Season is here!
🎉🥳New Accessibility features are coming to Soda!
🏆🏹 Claim your Soda Cup Badge!
Qualifers // Quarters // Semis // Finals
🎧🏆 Participate in the Soda Audio Challenges and win prizes! 🌟
📸👀 Soda is now on Instagram!
🏆🏖️ Soda Summer Season is here!
🎉🥳New Accessibility features are coming to Soda!
🏆🏹 Claim your Soda Cup Badge!
Qualifers // Quarters // Semis // Finals
I'm locked at 803
Options
Best Answer
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Hi again @Lellu and thank you for reaching out. Let's try this - go back to the level where your avatar is stuck. In your case it is level 495. Beat that level again and earn some stars, which you will obviously do by beating the level 😊 This should unstuck the level and get your avatar back to your current level. I hope this will help you. Have a wonderful day 🤗
Answers
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Hi @Lellu and welcome to our adorable Community 😊 I am sorry this is happening to you. Please follow the steps on the link below.
https://community.king.com/en/candy-crush-soda-saga/discussion/246483/my-profile-got-stuck-i-have-to-scroll-to-get-back-to-my-current-level
I hope this will help you. Have a wonderful day 🤗 -
Hi again @Lellu Thank for reaching out. First, I will ask you to clear cache and cookies of your game (or browser if you playing on PC). You can also log out of your FB or King account, clear the cache and then log in again. If this doesn't help, follow this link and try these steps.
https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back
I can't look into your profile. We will try these troubleshooting steps, if it doesn't work I will elevate this to CM and see what can be done. Don't worry, we will find a solution together, you just need to have a little patience 😊
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Hi again @Lellu and thank you for reaching out. Let's try this - go back to the level where your avatar is stuck. In your case it is level 495. Beat that level again and earn some stars, which you will obviously do by beating the level 😊 This should unstuck the level and get your avatar back to your current level. I hope this will help you. Have a wonderful day 🤗
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