My profile got stuck / I have to scroll to get back to my current level

XarlyXarly Posts: 1,439 Community Manager
edited November 2018 in Support

Hi everyone!

This is a sticky situation that can happen sometimes, but not to worry as there is an easy fix to this :smile:.

Here is an example:

Say your current level is 875, did you notice there is no Avatar/Profile picture on the level?


This is because your Avatar/Profile picture is stuck on a lower level so we need to look for it. This means you will have to scroll through the game app to find it.

 

When you find your Avatar/Profile picture, you will notice there are no stars on that level, which means you need to pass the level again.

Once done, let the game move your picture/avatar on to the next level. You might have to close the game app and restart it so that the app opens on your current level.

Keep in mind that you will not receive the rewards from the gift box (in case you have this feature) until you are back on track as the game thinks these have already been completed.

If this wasn't clear or you have any questions around this, feel free to ask right below!

Cheers,

Xarly



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Comments

  • omarovomarov Posts: 15 ✭✭
    Istuck I can't take the challange again 
  • XarlyXarly Posts: 1,439 Community Manager
    Hey @omarov !

    What challenge do you mean? If you can be more specific, we'll be happy to help you out :smile: .

    Cheers and welcome to the community!
    Xarly


  • omarovomarov Posts: 15 ✭✭
    I mean bubblegum hill I stuck and I couldnt retake the challange 
  • XarlyXarly Posts: 1,439 Community Manager
    Hi @omarov,

    I encourage you to go to another thread (or create one of your own if you can't find anybody with that same issue!). This thread is in case your avatar is stuck and is not related to Bubblegum Hill, so please, since part of our House Rules is to keep things on topic, let's take that conversation on to another thread and we will be happy to help you there.

    Cheers,
    Xarly


  • dlwlalsdlwlals Posts: 1
    I played candycrushsoda for a year and my level was 977. And I logged in to Facebook. But after that, my level became first. Can you recover my level? Please recover my level as soon as you can!
  • XarlyXarly Posts: 1,439 Community Manager
    Hi @dlwlals ,

    Welcome to the Community! Hope you like it in here, and always feel free to check other sections out and get to meet other awesome players of Soda like yourself!

    Regarding your point, you can find all the information about that in one of our FAQ articles here.

    Cheers,
    Xarly




  • TrenaDeanTrenaDean Posts: 139 ✭✭✭
    @Xarly @firebombmarkus please help ! For months on end, I do not have a picture in my avatar. I can't see any friends and even after updating frequently as available. The app will not let me log in my profile and stats server error. Please help I can't see bubblegum Hill or any of the additional features
  • TrenaDeanTrenaDean Posts: 139 ✭✭✭
    I will as able to finally log in after numerous server errors. Thanks!! 
  • firebombmarkusfirebombmarkus Posts: 4,103 Superstar
    Great that you find a way to fix it @trenaden In most cases clearing cache and cookies works. Have a great day 😊
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • TrenaDeanTrenaDean Posts: 139 ✭✭✭
    Yes those cookies can cause log-in issues! πŸ˜‚
  • TrenaDeanTrenaDean Posts: 139 ✭✭✭
    @Xarly ;   @firebombmarkus this has been fixed with the dubious help of CM''s and Superstars !! This can be closed as you see fit. Thanks!! 
  • XarlyXarly Posts: 1,439 Community Manager
    Hey everyone!

    Just want to drop a line here to make sure you are all aware - this issue is now fixed :smile:.

    Thanks a lot for the reports and sorry for all the inconvenience! If you ever were to have an issue similar to this, do not hesitate to let us know.

    Cheers,
    Xarly


  • omarovomarov Posts: 15 ✭✭
    Does it come back??
  • XarlyXarly Posts: 1,439 Community Manager
    omarov said:
    Does it come back??
    Hey @omarov,

    You should be able to. If you didn't, just replay the level with no stars and that should work just fine.

    Cheers!
    Xarly


  • omarovomarov Posts: 15 ✭✭
    Nothing
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