My profile got stuck / I have to scroll to get back to my current level

Xarly

Hi everyone!

This is a sticky situation that can happen sometimes, but not to worry as there is an easy fix to this .

Here is an example:

Say your current level is 875, did you notice there is no Avatar/Profile picture on the level?

This is because your Avatar/Profile picture is stuck on a lower level so we need to look for it. This means you will have to scroll through the game app to find it.

 

When you find your Avatar/Profile picture, you will notice there are no stars on that level, which means you need to pass the level again.

Once done, let the game move your picture/avatar on to the next level. You might have to close the game app and restart it so that the app opens on your current level.

Keep in mind that you will not receive the rewards from the gift box (in case you have this feature) until you are back on track as the game thinks these have already been completed.

If this wasn't clear or you have any questions around this, feel free to ask right below!

Cheers,

Xarly

omarov

Istuck I can't take the challange again 

Xarly

Hey @omarov !

What challenge do you mean? If you can be more specific, we'll be happy to help you out .

Cheers and welcome to the community!
Xarly

omarov

I mean bubblegum hill I stuck and I couldnt retake the challange 

Xarly

Hi @omarov,

I encourage you to go to another thread (or create one of your own if you can't find anybody with that same issue!). This thread is in case your avatar is stuck and is not related to Bubblegum Hill, so please, since part of our House Rules is to keep things on topic, let's take that conversation on to another thread and we will be happy to help you there.

Cheers,
Xarly

dlwlals

I played candycrushsoda for a year and my level was 977. And I logged in to Facebook. But after that, my level became first. Can you recover my level? Please recover my level as soon as you can!

Xarly

Hi @dlwlals ,

Welcome to the Community! Hope you like it in here, and always feel free to check other sections out and get to meet other awesome players of Soda like yourself!

Regarding your point, you can find all the information about that in one of our FAQ articles here.

Cheers,
Xarly

TrenaDean

@Xarly @firebombmarkus please help ! For months on end, I do not have a picture in my avatar. I can't see any friends and even after updating frequently as available. The app will not let me log in my profile and stats server error. Please help I can't see bubblegum Hill or any of the additional features

TrenaDean

I will as able to finally log in after numerous server errors. Thanks!! 

firebombmarkus

Great that you find a way to fix it @trenaden In most cases clearing cache and cookies works. Have a great day 😊

TrenaDean

Yes those cookies can cause log-in issues! 😂