Help me

Hey there Anita and I'm sorry to hear that,

Could you tell us a few more things so we can better help you?

• What type of device do you play on? Is it an Android or iOS device?
• Where can't you pay more specifically? Could you perhaps show us an image of your problem?

You can also have a look in our help center to see if you can find an article that helps you further.

Hmm, I see. It seems like something is not really working with the connection here. I would check your settings in Google Store to see what could be the problem - for more information you can follow the steps on this page:

"I didn't receive my Android purchase"

If it doesn't help, it would be great if you could share your Player ID here so we can look further into it.