Hi I won the first round in the Anniversary match but the game will not let me tap to get the prize.

Hi, yes it is about the soda cup but also the weekly race winnings too. I passed in first place in the first race. I didn't collect the prizes immediately. I pressed no buttons. The next day the game reminded me to collect the prize on the upper left hand side, but when I pressed the button to get the prize, it just kept buffering. The same happened with the second race. I won second place, but this time I immediatly tried to collect the prize but instead it keeps buffering and said try again later. I took screenshots this time.