Having problems tô purchase in CCS Store

JullyC · November 21

Today I am not able to purchase any boosts or Golden bars from The Store.

It just shows that I can but it cause the store is unavailable and that I need to try again later, what should I do?

I've been trying all day

Yosca · November 21

Welcome to Soda Community @JullyC

I'm sorry to hear you're having purchasing problems 😕 To help you properly; are you having this problem with Candy Crush Saga or Candy Crush Soda?

JullyC · November 21

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202239#Comment_3202239

With Candy Crush Soda!

And then I instalei again the app and logged my account and the problem persists, but now it's worse, I am out 10th anniversary semi finals and I was playing it 😞

JullyC · November 21

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202239#Comment_3202239

You can take a look in my prints

Screenshot_20241121_184538_Candy Crush Soda.jpg

Screenshot_20241121_184607_Candy Crush Soda.jpg

The semi finals are gone in my activities and I was just doing good, and I not able to purchase anything in the store, I alread cleaned the cache (just the cache), and restarted my Phone, download de app again! I am really frustated

Yosca · November 21

I am sorry that you reinstalled the game @JullyC

Reinstalling is always a final solution, and we do not simply recommend it, as you may unfortunately lose all boosters and any progress in events. Have you checked whether you have the latest game version? King also recommends having at least 2GB of free memory to run the game smoothly. Also, make sure you have a stable internet connection; try to connect to a WiFi connection instead of using cellular data.

JullyC · November 21

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202270#Comment_3202270

Yes I have a lot of space and my WiFi is stable and normal!

So I'm not in the semi finals anymore?

You guys can do nothing?

Screenshot_20241121_192944_Device care.jpg

Screenshot_20241121_193155_Settings.jpg

Yosca · November 21

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202282#Comment_3202282

You could try troubleshooting again, then play/replay a few levels, but unfortunately I don't have the ability to bring the Semi final back on your device 😔, sorry.

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Having problems tô purchase in CCS Store

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