Help needed

Mousey22 · November 22

Why have I lost some activities (four in a row) and also when I request lives it says join a team but I am already a team member

Amoonmoon · November 22

https://community.king.com/en/candy-crush-saga/discussion/476914/help-needed

Welcome to the King's Community 🤗

We are sorry to hear that.

I think you are talking about a game. Candy Crush Soda

I will tag one of them Moderator He will be able to answer you in a better way.

@Yosca

Please 🙏❤️

Yosca · November 22

https://community.king.com/en/candy-crush-saga/discussion/476914/help-needed

Welcome to Soda Community @Mousey22

I’m sorry about this. There is an issue with 4 in a Row, and it’s being investigated:

https://community.king.com/en/candy-crush-soda-saga/discussion/475962/being-investigated-4-in-a-row

We would like to know:

Is 4-in-a-row completely gone, or does it show as "Come Back Later"?
What did you do before noticing this issue?

Some of the things we're looking out for is players who just completed a 4-in-a-row and if things changed for you just as the event got completed. For example, if you completed the event, and tried to start another one - or accidentally pressed away from it!

What is your Player ID, so that we can report your issue as well 🙂. Check 👉 here how to find your Player ID

Regarding lives, the Studio is currently investigating the cause. Until this is solved, you can request Lives from your team by entering the Teams Chat:

Tap on the Teams symbol on the main screen

Tap on Chat

Tap on Ask for Lives (Ask and a red heart) at the bottom

I’ll have your question moved to Soda forum 😉

Mousey22 · November 22

https://community.king.com/en/candy-crush-saga/discussion/comment/3202525#Comment_3202525

I h ad completed the 4 in a row said come back later but disappered my player ID is my name Pauline Andrews hope this helps.

Yosca · November 22

https://community.king.com/en/candy-crush-saga/discussion/comment/3202548#Comment_3202548

Thank you! Your Player ID consists of numbers. Please click on the link I mentioned above, how to find your Player ID

Mousey22 · November 22

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3202553#Comment_3202553

My ID is 8689379122

Mousey22 · November 24

Hello, just wondering if there is an answer to my question yet. Unfortunately I am now unable to request lives from my team I did do it once the way you explained above but now I try the heart symbol does not highlight.

I await to hear from you many thanks